Associate Care Coordinator

COMPANY INFORMATION

Delta Dental of Minnesota is the largest regional provider of dental benefits, passionately serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several consecutive years and value our team members for building this reputation.

GENERAL SUMMARY

The Associate Care Coordinator is responsible for assisting Government Program members (Minnesota Health Care Programs) in obtaining dental services, scheduling dental appointments, and alleviating any barriers a member may have to reaching their appointment. The Associate Care Coordinator works closely with members, case managers, and designated representatives to ensure that members know their dental benefits and patient responsibilities.

ESSENTIAL FUNCTIONS

1. Assist Government Program members in obtaining access to dental services from either participating or non-participating providers.
2. Assist Government Program members in making dental appointments.
3. Assist Government Program members in arranging for transportation and/or interpreter services when applicable.
4. Coordinate with dental offices and make reminder calls to members.
5. Follow up with the member and the office after the initial appointment to confirm the member attended and determine whether further follow-up care is needed.
6. Assist customer service based on forecast and call volume.
7. Other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Developed communication and human relations skills to effectively deal with a diverse range of individuals.
2. Ability to communicate, verbally and in writing, clearly and concisely with professionals, dentists, office management, and support staff.
3. Basic PC skills, including working knowledge and use of Microsoft Office.
4. Knowledge of Minnesota Government Programs.
5. Knowledge of dental terminology, coding, and benefits. Medical terminology is a plus.
6. Basic understanding of claims processes and systems.
7. Strong organizational and file management skills.
8. Ability to prioritize in order to meet regulation guidelines.
9. Ability to maintain strict confidentiality.

EDUCATION AND EXPERIENCE

1. High School Diploma or equivalent plus related experience; college degree preferred.
2. 1 year handling Delta Dental of Minnesota phone inquiries.
3. Knowledge and experience with Minnesota Health Care Programs preferred.

WORK ENVIRONMENT/PHYSICAL DEMANDS

1. Travel Requirements: None
2. Weight Lifting Requirements: 10 lbs.

RELATIONSHIPS

1. Reports To: Government Programs Supervisor
2. Directly Manages: None
3. Internal Relationships: All levels of employees within Professional Services and Operations
4. External Relationships: Government Programs members, dental offices, County Advocates, and Health Plans

BENEFITS & COMPENSATION

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), and Holidays. Visit for more information.

The starting salary range for this position is $18.00 to $23.00 per hour. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not disclosure or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)