VP Consumer Lending

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.


When you join the Meritrust team, your benefits will include:

• Comprehensive medical insurance plan
• Dental and vision insurance
• Generous paid-time-off
• 12 paid holidays
• 401(k) plan
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

What sets working for Meritrust apart?

• Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
• Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don't meet every one of our qualifications listed.

This is a full-time position working 40 hours a week, Monday-Friday 8:00am - 5:00pm.

Position Summary

Responsible for the administrative, strategic and supervisory functions of the Consumer Lending Department. Develops and manages the operations and establishes strategies that are aligned to organizational objectives, enhancing service to our members and maximizing the profitability of the consumer loan portfolio. Establish policies, underwriting guidelines, performance tracking and process enhancement. Manages vendor relationships including identifying vendors to improve efficiencies and enhance product offerings.


ESSENTIAL FUNCTIONS:

• Directs the development and implementation of strategy for the consumer lending (direct/indirect) departments and ensures execution to deliver on growth objectives for loan originations, fee income, interest income and return on assets.
• Drives process efficiencies through technology, product and service innovations. Utilizes data to formulate effective business strategies in support of objectives.
• Leads activities related to offering of new lending products and/or existing product enhancement. Includes staying abreast and researching product trends, working/partnership with vendors for innovation in products or service delivery.
• Develop market analysis data that is used to identify market trends and support consumer lending initiatives.
• Evaluates the direct/indirect loan portfolios, analyzes developing trends and recommends changes/improvements in alignment with credit union standards, practices and organizational risk tolerance to ensure quality and profitability.
• Monitor competitive pricing and product features positioning to allow for optimized pricing.
• Participate on the Asset/Liability Committee to monitor economic conditions, adjustments, and effects on the credit union portfolio and appropriate pricing responses to competitive markets.
• Monitor product offerings, sales and product sales penetration to ensure members are protected and staff is fully versed on product offerings and sales techniques.
• Ensure delivery on service expectations; monitor results including NPS, member and employee feedback to achieve objectives for service, profitable growth, efficiency and exceptional member experiences.
• Make process or service delivery adjustments to enhance application/closing process for members.
• Responsible for loan participation due diligence, not limited to reviewing underwriting standards, processing standards, and loan policy guidelines.
• Oversee underwriting and loan fulfillment strategies for indirect vehicle line of business.
• Continuously assess and adjust existing underwriting practices, process, and procedures to ensure optimal risk mitigation and adherence to regulations.
• Evaluate, refine, and optimize dealer partners and arrangements to ensure desired ROA while building satisfactory relationships with dealerships, F & I offices, and sales teams.
• Collaborates across multiple areas of the organization including; Compliance, Special Accounts, Accounting, IT, and Retail to ensure business unit activities and strategies are consistent and aligned with overall financial and risk objectives and operational capabilities.
• Maintains knowledge of policies, procedures and regulations that affect direct/indirect consumer lending. Identifies problems and recommends solutions to enhance operational efficiencies, improve member experiences.
• Responsible for internal controls and compliance with applicable regulatory requirements.
• Guide, coach, and mentor direct and indirect reports. Provide learning opportunities to develop knowledge & skills. Offer meaningful feedback and create ownership of lending objectives at the individual level.
• Foster a positive and engaging work environment for each team member.

Education/Certification:

• Bachelor's degree in business related field.

Required Knowledge:

• Strong analytical and problem-solving skills.
• Thorough understanding of lending regulations, lien laws and loan documentation

Experience Required:

• Minimum five (5) years of progressively responsible experience in a consumer lending function, including experience with indirect lending, home equity lending, product pricing, credit card underwriting.
• Three years senior management experience.
• Proven experience in driving key strategic initiatives.

HARD/TECHNICAL SKills/Abilities:

• Strategic Leadership: Drive multi-channel lending strategy (direct, indirect, home equity) with clear growth, profitability, and risk objectives.
• Credit & Risk Management: Establish and maintain underwriting standards, monitor portfolio performance, and implement proactive risk controls.
• Regulatory Compliance: Deep knowledge of consumer lending regulations (TILA, ECOA, FCRA, HMDA, RESPA, Fair Lending) and ability to ensure full compliance.
• Product & Channel Expertise: Develop competitive lending products and manage lifecycle across direct, dealer, and home equity channels.
• Sales & Customer Experience: Optimize branch, digital, and dealer performance; enhance customer experience and streamline processes.
• Operational Excellence & Technology: Oversee lending systems, workflow automation, and digital enablement to improve efficiency and reduce defects.
• Financial Acumen: Manage pricing, margins, and forecasting; align lending strategies with balance sheet and profitability goals.
• Talent Development: Build and lead high-performing teams; foster a culture of compliance, accountability, and continuous improvement.
• Vendor & Partner Management: Oversee third-party providers and dealer relationships; ensure performance and compliance with SLAs.
• Executive Communication: Present portfolio performance, risk insights, and strategic initiatives to senior leadership and the Board

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 10 lbs.

This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.


Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.


We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Meritrust Credit Union, we encourage you to apply!


Thank you for your interest in Meritrust Credit Union.