Lead Valet Attendant - Embassy Suites Nashville Downtown

Job Details Job Title: Guest Service Captain Compensation: hourly base pay range $11 – $12 per hour plus daily cash tips. Work Schedule: weekdays, weekends, holidays – all shifts. Benefits Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company 401(k) retirement savings plan. Benefits eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for these benefits. ESSENTIAL FUNCTIONS Maintain a pleasant, friendly and professional demeanor with all guests, client staff, and coworkers. Greet guests within 30 seconds of arrival to create favorable first and last impressions. Participate in “The Show” and deliver “Aggressive Hospitality” to guests. Open all vehicle and hotel doors for guests; check in arriving guests and explain vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Use proper phone etiquette and post up in appropriate areas when not assisting guests or completing other tasks. Conduct an effective room presentation when providing bell services for guests. Assist with the delivery and pick up of items to guest rooms. Assist guests with directions, taxis, reservations and other inquiries. Maintain detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions, parking rates, and other pertinent information. Promote a teamwork philosophy through leading by example and effective communication skills. Lead the work group in delivering high levels of guest service. Appoint fellow associates to certain routine roles; assign coworkers to non‑ordinary roles at the direction of the Account Manager. Reduce staff during the work shift if business conditions dictate, using an approved method. Issue claim checks to guests only after receiving vehicle keys and collect vehicle claim checks from all guests prior to issuing keys. Complete ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secure all keys on a belt clip or in a locked key box. Ensure staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance. Check wheelchairs for safe operation prior to each use and clean wheelchairs after each use. Protect guest confidentiality in accordance with HIPAA requirements; maintain security of customer financial and identifying information. Assist the Account Manager as needed to build work schedules and make calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identify and collect revenue for all vehicles. Complete accurate cash drop slips and cash drop envelopes. Complete the shift report and other shift paperwork with detail and accuracy. Reconcile revenue and tickets at the end of every shift. QUALIFICATIONS Education: High school diploma or general education degree (GED). Licensure / Certification: Must be at least 18 years of age and able to pass a criminal background, motor vehicle records (MVR) and drug screen; must complete the Wheelchair Safety Training course provided by Towne Park. Experience: Six (6) months related experience and/or training or an equivalent combination of education and experience. Knowledge: Valid driver’s license and clean driving record; knowledge of manual transmission driving; ability to read and understand simple instructions, short correspondence, and memos; ability to write simple correspondence. Skills: Effective presentation of information in one‑on‑one and small group situations to guests, clients and associates. Apply reasoning and understanding to carry out instructions in written, oral or diagram form. Mathematical: add and subtract three‑digit numbers; multiply and divide with 10’s and 100’s; perform operations using units of American money. Understand 24‑hour and military time systems; understand rates applicable to time passed. Authority to Act: Job is fairly routine; incumbent follows established practices and procedures. Decisions made within specific operational instructions and departmental guidelines. WORKING CONDITIONS & PHYSICAL DEMANDS Primary duties performed outdoors for extended periods of time. Must talk or hear regularly; sit or stand for extended periods; run, walk, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Physical requirements include lifting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly. Visual acuity for close, distance, color, peripheral, depth perception, and focus adjustment required. Employees may be exposed to extreme heat and cold weather; protection from weather conditions may be provided but not guaranteed. Travel up to 5% may be required. EEO Statement Towne is an affirmative action, equal opportunity and E‑Verify participating employer and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr Towne Park LLC