Quality Assurance Manager

Job Description

Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, PTO, paid holidays and flexible spending options as well as a generous 401(k).

Job Summary: Responsible for overseeing the QA team and ensuring all products meet internal and external quality and adheres to ISO 9001:2015 through inspection and management of company policies, procedures, and processes.

Essential Functions:

• Understand all objectives and requirements for maintaining ISO 9001-2015 certification and promote a culture of quality across departments.
• Develop, implement, and maintain QA systems and procedures.
• Lead and manage internal and external audits and train internal auditors to the standard.
• Be on-site internal quality assurance manager throughout ISO 9001-2015 surveillance and re-certification audits, certification and future re-certification process by performing internal audits ensuring that process owners are following processes and are using the correct documents.
• Collaborate with production team and supply chain teams to resolve quality issues.
• Supervise and continuously mentor the QA Inspection team, including conducting annual reviews, performing disciplinary reviews, and approval of timecards.
• Ensure that customer requirements, specifications and expectations have been accurately identified and that the company is meeting or exceeding customer expectations.
• Understand all company policies and procedures. Make recommendations for changes that would improve the company's performance.
• Analyze and document Corrective Action Response should a non-conformance arise. Monitor implementation and measure results to ensure non-conformance is fully addressed.
• Establish and manage a system to monitor DLA QA approvals and planned deliveries of finished military textile products sewn by Alphapointe.
• Maintain documentation and quality control records in accordance with company policies and procedures.
• Analyze customer complaints and coordinate resolutions.
• Assist with specifications for new products and existing products as needed.
• Maintain calibration of equipment.
• Perform all other duties as requested by management.

Knowledge and Skill Requirements :

• Bachelor's degree required; BS in Mechanical Engineering or Engineering Technology preferred.
• 3-5 years' experience in an operations or manufacturing industry.
• Minimum of two years of supervisory or management experience preferred.
• Experience in regulatory audits and compliance standards.
• Knowledge of statistics is required with general numeracy, coupled with good interpersonal skills, ability to work with and lead teams.
• Good working knowledge of all Microsoft Office and quality management software.
• Excellent problem-solving, analytical, and communication skills.

Working Conditions :

• Must be able to lift 35 pounds occasionally. Work in a manufacturing environment with some noise, warm and cool conditions.

Salary :

• $65,000-$80,000/year