Truck Services Specialist at Wheels in SCHAUMBURG, Illinois

Truck Services SpecialistTruck Operations is responsible for the service vehicle category which includes light duty through heavy duty vehicles and their related services. This segment represents almost 50% of Wheels leased vehicles and growing. This category has specific client, vendor & operational requirements that need to be delivered. This position will ensure that Wheels continues to meet the fleet and upfit market demands.The Truck Services Specialist is responsible for processing upfit purchase orders, upfit templates, invoice processing and reconciliation, and providing some light duty upfit quotes to clients and internal personnel. Responsibilities also include monitoring internal processes related to vehicle ordering, upfit ordering, compliance regulations, licensing, and pricing.Key Responsibilities - Essential Functions:Develop Upfitting Templates and Body Purchase Orders in the appropriate system application to expedite our clients' ability to submit vehicle orders with upfittingAnalyze and audit the upfitting purchase orders against the Vehicle Lease Order and related quote, confirming accuracy of equipment, shipping instructions and vendorTransmit completed purchase orders to vendors as appropriateResearch any purchase order or invoice discrepancies and consult with the Truck Engineer or Order Specialist to implement an appropriate solutionCreate and maintain vendor information for Body Companies in the Vendor application.This individual will work closely with the Truck Engineering staff; supporting daily activities while learning the complexities and dynamics of the industryIdentify ways to improve the departmental processes through enhancements and creation of new applicationsStay abreast of industry trends and pursue industry related classes; become certified in TMI (Truck Marketing Institute) coursesWork with Truck Engineers/Upfitters to produce light duty vehicle upfit specification quotes to clients and internal personnelReview and resolve invoice rejects from Accounts PayableReview and resolve exceptions for to support billing of servicesAssist in producing and monitoring departmental reporting for vendorsOther duties as assignedLeadership Responsibilities:This position has no managerial responsibilities.Competencies - Skills:Self StarterStrong oral and written communication skills including the ability to interact with internal and external clients at multiple levelsAbility to meet deadlines, function under pressure and adjust to changes in prioritiesProficient with Microsoft Word and ExcelDevelop and maintain constructive relationshipsOrganized and detail orientedKnowledge of ordering & Body PO systems and processesKnowledge of Wheels Service Fleet clients and vendorsEducation and Experience:College degree or equivalent and/or four years of Customer Service experienceTruck and Upfit Industry knowledge a strong plusHigh School Diploma requiredCore Values:Integrity - Always act with integrity and honesty.One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.Customer Success - Ensure that customer and driver success is at the heart of everything we do.Cultural Attributes:Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.Commit and Deliver - Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.Relationships Matter - Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.Job Specifications, Physical Demands and Work Environment:Work Environment: This position is in Georgia or Illinois and operates in a professional office environment. Position Type/Standard Schedule: This is a full-time position, Monday through Friday. Travel: No Travel required for this position. Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Pay Range: $37,500-$52,500EEO Statement: Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.