Patient Support Specialist

Customer Service Representative

Performs customer service functions in the clinical office setting.

Essential Functions:

• Responsible for all incoming calls.
• Scheduling of medical and dental appointments.
• Follow up on No-Show appointments.
• Working of the Dental Recall List.
• Inform patients of past due balance at point of contact.
• Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
• Retrieve appointments and messages from Patient Portal on a daily basis.
• Complete Patient Registration for medical and dental patients.
• Insurance Verification
• Collection of copays, deductible, and fees.
• Preparations for next day's schedule
• Other reasonable duties as assigned

Skills & Abilities:

Education: High School Diploma or GED Certificate required

Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Other Requirements:

• Ability to communicate in English, both verbally and in writing.
• Ability to communicate in different languages desired.
• Excellent customer service skills
• Ability to type 40 wpm desired