Portfolio Owner Manager- Collections and Recovery

Portfolio Owner Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Portfolio Owner Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA; Brecksville, OH; Portage, MI; or Wilmington, DE. You will be a key leader in our Product Organization reporting to the Head of Collections Product team for Retail Lending. You will lead a highly skilled team tasked with delivering our technology and process transformation strategy across the collections and recovery lifecycle. We have exciting opportunities across multiple asset classes to innovate and deliver world-class experiences in our journey to maximize share-of-wallet.

• Partners with Product, Technology, and Business leaders to create, manage, and prioritize product strategy, OKRs, backlog, and roadmap

• Designs and delivers future state collections and recovery operating processes enabled by modern platforms and digital capabilities

• Drives adoption of automation, digital self service, and analytics enabled decisioning to improve process effectiveness and customer experience

• Collaborates with business, tech, and enterprise partners to establish a well-coordinated release roadmap, and ensures operational and customer-facing readiness activities

• Identifies and implements strategies across the Product and Technology organization designed to improve product delivery effectiveness and efficiency

• Establishes thoughtful risk and quality management capabilities across product development lifecycle to meet schedule, scope, and benefits realization

• Leads post-implementation troubleshooting while balancing capacity across deployment teams

• Defines success metrics and tracks performance improvements tied to new platforms and strategies (e.g., roll rates, cure rates, recovery economics, cost efficiencies)

• Integrates AI into product development lifecycles including story writing, test casing and code reviews

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills: Agile Methodology, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing

Competencies: Agile Development, Business Acumen, Cross-Team Integration, Design Thinking, Innovation, Managing Multiple Priorities, Solutions Development

Work Experience: Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education: Bachelors

Certifications: No Required Certification(s)

Licenses: No Required License(s)