Member Service Representative

• Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
• Assist with member billing needs including transfers of service and general account questions
• Collaborate and clearly communicate with other departments
• Provides a positive member experience with fair, friendly and courteous service
• Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
• Regular daily in-person attendance is required
• Strong work ethic
• Punctuality
• Possess strong time management and problem-solving skills
• Attention to detail is a must
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed

• Consistently dependable
• Conscientious
• Friendly positive attitude
• Currently have and must continue to maintain a valid driver’s license
• Have reliable transportation to and from work and other sites as referenced above.

• Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
• Ability to quickly learn new software programs
• Bi-lingual in Spanish preferred
• Basic math skills
• Ability to navigate multiple software interfaces simultaneously
• Ability to multi-task
• Knowledge and ability to use office equipment
• Ability to professionally communicate verbally, non-verbally and in writing

• 2+ years’ experience in customer service
• Experience using Microsoft Windows
• 6 months’ experience working in an office environment preferred

• High School Diploma or Equivalent required

• This is an in-person position
• Monday – Friday – Excluding some holidays
• 7:30 am – 4:00 pm

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.