Quality & Compliance Specialist

Responsible for the timely review/corrections to entries that are submitted to US Customs/Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met. To complete and assign work specific activities to team members and provide direction, guidance and training as needed.

Provide impeccable customer service


Act as subject matter experts to provide guidance, education and answer questions to staff.


Lead and oversee team members ensuring timely and effective processing of shipments.


Run daily and monthly ad hoc reporting as requested and analyze results to identify trends or issues and escalate to mangement.


Review and identify process improvements.


Participate/present in cross departmental meetings.


Update Manager on staff performance and identify any challenges with productivity.


Train team members as needed.


Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.


Solicit and maintain all customs compliance documentation with customers.


Must be able to handle confidential and/or sensitive information.


Work closely with other internal staff, departments, executive level management, customers and government agencies to deliver high level of service to customers.


Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements.


Review and corrects ABI errors and census warnings.


Ensure all government and organizational policies are followed.


Conduct random reviews of customs documents, party profiles, and company procedures within the company for accuracy and to ensure compliance.


Follow up on Customs matters and resolve problems.


Create a referral to document the corrections to ensure education and complianceto reduce future errors.


Performs other duties as assigned

Minimum Education

HS Diploma/GED required.

Minimum Experience

Three (3) years QA experience required OR 1 year experience in a position of leadership in the brokerage industry required. Demonstrated experience providing leadership, coaching, training, or operational guidance to employees.

Knowledge, Skills and Abilities

Proficiency with Microsoft Office Suite, Outlook, and standard office equipment. Strong knowledge of customs regulations, tariff classification principles, and brokerage operations. Excellent verbal and written communication skills. Strong organizational, analytical, and problem-solving skills. Ability to manage multiple priorities in a fast-paced, high-volume environment. Ability to work independently with minimal supervision. Strong attention to detail and commitment to quality and compliance. Ability to effectively collaborate across departments and levels of the organization.

Preferred Qualifications:

Pay Transparency:

Pay: Total Base Pay Range $4,107.80 - $6,572.48 USD Monthly

Additional Details: Shift: Monday- Friday 8:00am - 4:30pm (Hybrid Only). Must live within 50 miles from Location.

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here .

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.