Contents Department Leader

Job Description

Job Description

Benefits:

• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Contents Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers’ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.
 
What You’ll Do
Inspection & Scope Development

• Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
• Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management              software
• Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
• Perform jobsite safety walk-throughs & hazard identification prior to deploying crews

Estimating

• Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval  
• Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols 
• Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal

Logistics, Fleet & Labor
•     Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
•     Oversee the contents division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
•     Recruit, schedule, train, & supervise temporary & permanent field labor
•     On-call availability to support crews & customers for emergency contents response

Documentation, Compliance & Warehouse

•   Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems 
• Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
• Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols

Customer & Carrier Communication

 •     Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
•     Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
•     Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
•     Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators

What You Bring (Requirements)
•     3+ years in property restoration, contents management, or related claims/estimating roles
•     Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
•     Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
•     Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
•     Clean Background & MVR
•     Ability to work nights, weekends, & overtime as needed for emergency response

 

  Highly Preferred

•     IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
•    Prior hands-on experience writing contents-specific estimates 
•    Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)
Systems You'll Use
Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.

  
Schedule & Conditions
•   Standard schedule Monday–Friday, 7:30 AM–5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
•   Hybrid role combining field job sites, warehouse, & remote coordination
•   Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided

We Offer
•   Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential 
•   Company vehicle, fuel card, & company cell phone
•   Company-sponsored certifications
•   The backing of a trusted national brand with deep local roots & a team that genuinely supports one another