Medical Assistant II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions:
-Interview patients to obtain medical information and measure their vital signs, weight, and height.
-Show patients to examination rooms and prepare necessary equipment for healthcare providers.
-Record patients' medical history, vital statistics, or information such as test results in medical records.
-Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
-Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
-Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications

Under the supervision of the practice manager and the lead medical assistant the medical assistant is responsible for ensuring efficient patient flowwhile maintaining the highest level of patient safety, patient care, patient satisfaction, and clinician satisfaction.Promotes patient satisfaction by interacting with patients in a professional and courteous manner; consistent with patients' need.Demonstrates the highest level of integrity, respect, and maintains patient confidentiality. Contributes to an overall optimal patient experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Active participation in patient care including rooming patients, taking blood pressures, performing EKGs, recording patient vitals in EPIC.
• Performs other procedures as determined relevant to the individual patient and transport patient to ER, if needed.
• Overall responsibility for the flow of the providers' patient care sessions. Providing needed information to the front desk staff concerning the workflow in the patient care area and keeping the provider informed of any issues that affect the efficiency of the clinical flow.
• Accurately uses the Ambulatory Patient Tracking system.
• Demonstrates a strong sense of shared responsibility to maintain a clean environment by ensuring exam rooms and phlebotomy area are clean and appropriately stocked with supplies daily.
• Exhibits a strong sense of shared responsibility in maintaining clinical equipment, including EKG machines, daily transmission of EKG recordings, and monthly calibration of scales.
• Responsible for contacting Bio-Med for any broken machine or expired that is registered with the Bio-Medical Engineering department.
• Covers medical assistant shortages in other areas of Cardiology as needed.
• Promotes patient/customer satisfaction by interacting with patients and coworkers in a professional and courteous manner.
• Other duties as assigned.

Qualifications - External

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Phlebotomy & EKG experience required.
• Knowledge of EPIC
• Excellent interpersonal communication and skills whether in person, via the telephone and/or in writing.
• Superior service attitude
• Compassionate and kind
• Energetic and enthusiastic
• Self-motivator
• Works well both independently and as part of a team.
• Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts.
• Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.
• Flexibility and proven ability to handle multiple tasks.
• Experience with common PC computer software including Microsoft Word, Excel, and Outlook.
• Capable of working in a practice environment/culture that promotes ongoing change toward process improvement.

LICENSES/CERTIFICATIONS:

• MA Certification required.
• BLS Certified required
• EKG Certified required
• Certified Medical Assistant through the American Association of Medical Assistants (AAMA) preferred.
• BLS Certification through American Heart Association (AHA) preferred.

Additional Job Details (if applicable)

Additional_Job_Description

Remote Type

Onsite

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.75 - $24.94/Hourly

Grade

3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.