Payment Operations Analyst II : PayCenter

Job Title

Payment Operations Analyst

Location

Hybrid Preferred Location Louisville, KY Additional Locations Allen, TX, Birmingham, AL, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Overland Park, KS, Springfield, MO, Troy, MI

Job Description

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Do you want to be part of an up-and-coming division with opportunity for growth? PayCenter provides streamlined, secure payment capabilities for sending and receiving transactions instantly 24/7/365, enabling financial institutions of all sizes to remain at the forefront of faster payments. Do you enjoy digging into data and figuring out problems but also having a healthy balance of customer interaction? If so, the Payment Operations Analyst position is for you!

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX, Birmingham, AL, Troy, MI, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO.

The team provides business day coverage for all continental US time zones. While schedules can be adjusted as needed, the ideal candidate will have availability for work hours beyond a typical 8-5pm timeframe.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Responsibilities

• Providing excellent customer support for operations to all internal support teams, financial institutions, and partners.
• Reviewing and processing daily requests to ensure all timeframes are adhered to and financial liability and risk to the company is minimized.
• Reconciling ACH and/or settlement accounts daily.
• Retrieving and analyzing data and present reports to management for use in supporting operational and business objectives.
• Participating in training programs to continuously improve product knowledge, service skills, and team collaboration.
• Performs compliance reviews of various applications and processes.
• Reconcile transaction discrepancies and partner with internal teams to ensure accurate processing and reporting.
• Deliver operational training and guidance to internal teams and external institutions on payment workflows and best practices.
• May perform other job duties as assigned.

Requirements

• Minimum of 2 years of experience in a financial institution, payment operations, or analyst role.
• Must be proficient with MS Excel with the ability to perform calculations using formulas, produce graphs and tables, and use spreadsheets efficiently.
• Flexibility and adaptability to work in a fast-paced, changing environment as a member of a team using problem solving skills.

Preferred Qualifications

• Bachelor's degree.
• Experience with Jack Henry products or payment applications.
• Experience with Zelle, FedNow and/or RTP products.
• Strong communication and customer service skills.
• Demonstrated ability to identify issues and provide solutions.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.