Sales Support Specialist

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

As a sales support specialist, you will have direct impact in critical business-related activities to help AWC and its management team be successful. You will manage all administrative duties for AWC’s Deer Park sales and Operations teams and report to the regional sales manager. You’ll be an integral part of our Deer Park, TX team with business impact across the Deer Park and Houston area.

Success is measured by completing assignments defined by the Inside Sales Manager. Interaction across several business units within AWC will allow the correct candidate to grow their skills, expertise, and career development rapidly. Empowerment in decision-making with proper judgment will be an integral part of the job.

How you’ll make an impact:

• Serve as the primary point of contact for incoming phone calls and shared email communications, directing inquiries, purchase orders (POs), requests for quotations (RFQs), technical questions, and other customer requests to the appropriate internal resources
• Monitor workload across the Inside Account Manager team, assigning new work to keep it balanced, and escalating capacity conflicts or high priority issues to sales management
• Responsible for purchasing, replenishing, and managing branch-controlled inventory to maintain adequate stock levels and support customer and operational requirements
• Manage office and facility usage to coordinate meetings and other events and facilitate communication among team members using various communication platforms and methods
• Process and coordinate the purchase of office, sales, and operational materials
• Support customer account maintenance activities, including preparing weekly order reports and proactively expediting orders to meet customer requirements
• Manage the procurement, inventory, and distribution of promotional items and branded materials
• Provide website chat support and maintain customer website and portal log ins
• Coordinate trade shows, customer events, and onsite and offsite training
• Provide administrative support to the sales team to ensure efficient day-to-day operations and excellent customer service

Skills you’ll need:

• 2+ years’ experience or equivalent in administrative or executive support level role
• Excellent business acumen and ability to prioritize and make sound judgment
• Observe and maintain confidentiality as necessary
• Microsoft Outlook, Word, Excel, Teams, and PowerPoint proficiency
• Strong work ethic and ownership mentality
• Teamwork mentality and positive attitude
• Curious to learn more in role
• Values relationships amongst team and customers

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

#ZR