Program Manager, Campus and Occupational Health

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state‑of‑the‑art facility at 55 Lock Street is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15‑bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x‑ray and ultrasound and a full‑service retail pharmacy. Reporting to the Associate Chief of Campus and Occupational Health (ACCOH), this position manages program and policy compliance for students and employees, coordinates public health emergency preparedness and response, provides programmatic and clinical support for occupational health services, and retains managerial responsibility for the health requirements compliance team. The role is responsible for project management, dashboards, disseminating information, and updates throughout the university as needed. It requires strong project and change management, networking, presentation and communication skills and a high degree of initiative, flexibility, collaboration, and creativity. Additional responsibilities include Lead, supervise, and serve as a clinical resource for the Campus and Occupational Health Compliance Program Team, responsible for compliance with university health requirements for faculty, staff and students. Employ data analytics to identify and evaluate the effectiveness of programs. Serve as the coordinator and implementer for outreach efforts and needs associated with disease/chemical/environmental exposure(s) and high impact infectious disease concerns in collaboration with the Campus and Occ Health Leadership. Keep track of key policy decisions and action items when interacting with teams at Yale Health and across Yale University campus. Maintain logs of exposure incidents and employ data review to determine trends for future incident planning. Provide HIID, contact tracing, and public health education and educational resources to stakeholders as needed. Maintain the HIID Teams site and ensure all documentation is maintained and up to date. Serve as the main coordinator, point of contact, and support person for campus wide committees, including quarterly Health & Safety Leaders (from both academic and administrative sectors), the semi‑annual Campus Health Advisory Committee, and any additional committees as needed. Support campus and occupational health program budgets, including SBAR generation for resource requests. Collaborate with emergency management and clinical partners as needed. Participate in calls with the department of public health (DPH) to monitor relevant health trends that could impact the Yale University population. Collaborate with IT in the development, iteration and implementation of the Yale health requirements platform. Collaborate with stakeholders to improve system functionality and user experience. Process compliance information submitted to Health On Track and interface directly with submitters (employees, staff, students, etc.) Serve as the first point of escalation for questions, complaints or escalations related to Health On Track compliance. Participate in planning and execution of simulations, drills and tabletop exercises as needed to prepare for health emergencies with campus partners. Participate in the incident command structure and university Emergency Operations team as needed. Interface with campus partners and local and state public health departments as needed. Research, monitor and update departmental practices involving legal and regulatory requirements pertinent to Campus Health activities. Develop, document, track progress and maintain priority lists for departmental work for both Campus and Occupational Health initiatives. Support clinical needs of both Campus and Occupational Health programs, including some direct patient care and cross‑coverage for departmental staff as needed. Required Skills and Abilities Highly motivated, strong performer with excellent project management skills, demonstrated ability to problem solve. Strong planning and organizational skills. Demonstrated skill in project management, from initial concept to process creation, implementation, and continuous improvement. Strong ability to lead, train, motivate, and act as a change agent for multi‑disciplinary teams. Work effectively with a wide range of university partners and public health and healthcare professionals. Well‑developed organizational, managerial and communication skills, advanced conflict resolution skills, and team building across a blended (virtual and in‑person) setting. Well‑developed technology skills and ability to utilize multiple systems including Microsoft Office (Word, Excel, PowerPoint) and create spreadsheets and utilize relational databases required to look up, extract and analyze information, including but not limited to the following: Workday, STARS, PowerBi, Salesforce, Health On Track, Epic EMR. Ability to interpret data, and expertise with technical software programs. Ability to lead complex, multidisciplinary teams and serve as a change agent. Well‑developed oral and written communication skills. Ability to write clearly and concisely about complex subject matter. Demonstrated ability to handle confidential materials with complete discretion. Excellent attendance, punctuality, and reliability. Schedule/Shift Full‑Time – 37.5 HRS, Weekdays 8:30 am – 5:00 pm. Occasional early mornings, evenings, weekends, holiday/recess periods may also be required. Preferred Skills and Abilities Demonstrated experience in Occupational Health, Student Health, Public Health or a university setting. Bachelor’s (or higher) degree in Nursing, Health Informatics, Public Health or related field Informatics Certification or Accreditation. Principal Responsibilities Evaluates the quality and effectiveness of nursing practice and nursing services multi specialty physician practices. Assign responsibilities and duties as related to appropriate licensure and experience of staff member. Analyzes internal and external data and information to identify opportunities for improving services, patient outcomes and patient satisfaction. Evaluates staff performance based on professional practice standards and development. Conduct performance evaluations and implement corrective actions in order to promote a productive and healthy work environment. Provides leadership, guidance and direction to clinical staff. Collaborate with nursing staff at all levels. Basis decisions and actions on ethical principles and fosters a non‑discriminatory environment. Interviews, hires, and trains clinical staff. Ensures all clinical staff maintains required training skills. Responsible for operating within approved budget. Obtains and assesses vital signs, patient history, medications and other pertinent demographic information and logs all data into records according to practice policy and standards. Evaluates and presents patient history and diagnosis to physician using concise and accurate verbal communication. Assures all procedures for maintaining patient confidentiality are maintained per HIPAA guidelines. Provides patient education about various health care topics and medications. May perform other duties as assigned. Required Education and Experience Bachelor Degree in Nursing and three years of nursing experience or an equivalent combination of education and experience. Required License(s) or Certification(s) Registered Nurse in the State of Connecticut. Health Requirements This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination. Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Yale University is a tobacco‑free campus. #J-18808-Ljbffr