Community Sales Ambassador

Community Sales Ambassador

Are you a proactive and charismatic person who is driven by fast-paced environments? Do you excel at being proactive and communicating ideas to others thoroughly? Do you have the art of speaking to others persuasively when needed and are able to achieve results? If so, our Community Sales Ambassador might be the perfect fit for you!

What Your Teammates Say:

"It has been by far my favorite job. I love the brand and what Taziki's stands for. The food is all fresh every day, everything is made that morning."

Position Summary: The CSA is responsible for leading local marketing, community engagement, catering lead support, digital outreach, CRM management, and social media support for the Nashville market. This role serves as the local market expert and brand ambassador, helping drive restaurant traffic, grow catering sales, build community relationships, manage sponsorships, and ensure customer leads and follow-up activity are organized in CaterZen CRM. The position works closely with the Market Leader, restaurant leadership teams, the Marketing Department, and the Catering Department to keep Taziki's top of mind and turn local relationships into measurable business growth.

Key Responsibilities:

• Develops and executes market-level and restaurant-level marketing plans for the Nashville market.
• Stays informed on local demographics, traffic drivers, competition, community trends, and sales opportunities.
• Identifies opportunities within each restaurant trade area, including offices, schools, healthcare groups, churches, gyms, chambers, nonprofits, neighborhoods, and local events.
• Re-evaluates marketing plans quarterly based on sales trends, market needs, seasonality, and business priorities.
• Supports local activations, promotions, sampling opportunities, and restaurant-level marketing needs.
• Serves as a Taziki's brand ambassador in the Nashville community.
• Builds relationships with local businesses, organizations, schools, nonprofits, and community partners.
• Leads on-site and off-site activities that support brand awareness, restaurant traffic, and catering growth.
• Manages local community requests and helps determine the best opportunities for partnership.
• Spends significant time in the market and restaurants connecting with guests, teams, and community partners.
• Supports catering growth by identifying and developing local catering prospects.
• Helps organize food drops, local outreach, catering introductions, and follow-up activity.
• Captures leads from food drops, events, sponsorships, in-store conversations, social media, community requests, and digital inquiries.
• Ensures catering leads are entered into CaterZen with accurate contact information, notes, tags, sales reps, and follow-up tasks.
• Supports lapsed customer outreach and reactivation to help drive repeat catering business.
• Owns the Nashville market's CaterZen CRM process and keeps customer data clean, complete, and actionable.
• Creates and updates customer profiles, contacts, notes, tags, tasks, and follow-up reminders.
• Manages digital follow-up, including catering follow-ups, food drop follow-ups, lapsed customer outreach, customer re-engagement, and inbound digital leads.
• Supports email outreach and local digital campaigns tied to catering, holidays, promotions, community events, and Catering Rewards.
• Supports the local social media presence by identifying and organizing content opportunities from restaurants, catering events, sponsorships, team wins, community partnerships, and local activations.
• Partners with Marketing to ensure social content, captions, imagery, promotions, and engagement follow brand standards.
• Helps monitor local comments, tags, messages, mentions, reviews, and social engagement as needed.
• Captures social media leads, partnership opportunities, guest feedback, and catering inquiries in CaterZen or routes them to the appropriate team.
• Leads local sponsorship planning, negotiation, execution, and follow-up.
• Identifies sponsorships that support brand awareness, restaurant traffic, catering growth, and community visibility.
• Manages sponsorship details, including relationship management, event execution, asset coordination, and post-event review.
• Tracks sponsorship benefits, leads, contacts, and overall impact.
• Supports Nashville restaurants with marketing questions, local opportunities, community events, and catering promotion.
• Works in alignment with the Market Leader and restaurant leadership teams.
• Enforces Taziki's brand standards and marketing guidelines across local activities, materials, signage, digital content, and sponsorships.
• Supports company-wide marketing campaigns and activations as needed.
• Supports New Restaurant Opening marketing plans when applicable.
• Assists with pre-canvassing, local relationship building, opening events, catering lead generation, and post-opening marketing support.
• Ensures new community contacts and catering leads are captured for follow-up.
• Prepares weekly, monthly, and quarterly updates on marketing, sponsorship, catering outreach, CRM activity, and digital engagement.
• Tracks lead generation, CRM completion, outreach activity, campaign execution, sponsorship performance, and customer reactivation.
• Provides feedback to the Market Leader, Marketing, and Catering on local opportunities, campaign performance, and market needs.

Key Performance Indicators Success in this role may be measured by:

• Restaurant traffic and sales impact from local marketing efforts
• Catering sales growth in the Nashville market
• New catering leads captured
• Food drop and outreach contacts entered into CaterZen
• CRM health and customer profile completion
• Follow-up task completion
• Lapsed customer reactivation activity
• Email and digital campaign execution
• Social media content opportunities captured
• Social media leads or partnership opportunities entered into CRM
• Sponsorship execution and impact
• Community partnerships developed
• Restaurant-level marketing plan completion
• Reporting accuracy and consistency
• Brand standard compliance
• Collaboration with the Market Leader, Marketing, Catering, and restaurant teams

Qualifications:

• 3+ years of marketing experience preferred.
• Field marketing experience in a multi-unit restaurant, retail, hospitality, or service-based environment preferred.
• Experience with local store marketing, community outreach, sponsorships, event planning, catering sales support, CRM, or digital marketing preferred.
• Strong relationship-building, communication, organization, and follow-up skills.
• Detail-oriented and able to manage multiple changing priorities.
• Self-driven, flexible, energetic, and comfortable working independently and collaboratively.
• Proficient in Google Workspace, including Gmail, Docs, Sheets, Slides, Meet, Chat, Calendar, and Forms.
• Experience with CaterZen or another CRM platform preferred.
• Comfortable supporting social media content, engagement, and local digital presence.
• Able to travel regularly within the assigned market and required to live within or near the Nashville area.
• Bachelor's degree in Marketing, Communications, Business, Hospitality, or relevant experience preferred.

Working Expectations: This is a field-forward role with a strong digital and administrative component. The Marketing & Digital Outreach Coordinator should spend significant time in the market and restaurants while also dedicating consistent weekly time to CRM management, lead entry, follow-up activity, reporting, email outreach, and social media support. A successful person in this role is highly visible in the community, organized behind the scenes, and focused on turning local relationships into measurable restaurant and catering growth.

Your Working Conditions / Hours:

• Flexible schedule
• Occasional nights and weekends for events
• Averages 40 hours per week
• Local travel is required
• Regional/ national travel may be involved periodically

Your Physical Requirements: (with or without a reasonable accommodation)

• Sit
• Walk
• Standing
• Carrying/ Lifting

Taziki's is