Department Administrative Manager

: We are Henderson Brothers, a fourth-generation, family-owned insurance brokerage firm in Pittsburgh PA, and we are seeking a Department Administrative Manager to support our Employee Benefits team. This key role will partner with senior leadership and internal stakeholders to ensure smooth day-to-day operations, enhance the client and employee experience, and provide a strong foundation for department efficiency and success. If you're highly organized, proactive, and thrive in a fast-paced environment, we'd love to meet you. What You'll Do Leadership & Department Support

• Manage the calendar and scheduling for the Employee Benefits Practice Leader.
• Document and organize leadership and departmental meetings, 1:1s, and expense submissions.
• Book travel for staff and coordinate internal department events.

Hiring & Onboarding Support

• Partner with HR and hiring managers to support the onboarding process.
• Coordinate interview schedules and orientation plans for new hires.
• Serve as a friendly and professional point of contact for new employees.

Vendor & Client Coordination

• Schedule and manage meetings with external vendors and carriers.
• Maintain a regular meeting cadence between external partners and internal stakeholders.
• Act as a welcoming ambassador to clients, vendors, and guests.

Administrative & Industry-Specific Support

• Produce department reports related to at-risk and lost business.
• Partner with Accounting on invoicing tasks.
• Maintain data integrity within our CRM system (EPIC).
• Assist with client onboarding and provide backend support to sales, including presentation preparation and benchmarking research (e.g., Milliman).

What You'll Bring

• 5+ years of administrative or operations experience, ideally in professional services or insurance.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CRM systems (EPIC experience is a plus).
• Exceptional organizational and multitasking abilities.
• High level of professionalism and discretion when working with confidential information.
• Bachelor's degree preferred, or equivalent experience.

Why Join Us?

• Competitive compensation and a robust benefits package, such as:
  • Above benchmark health care plan
  • 401(k) match
  • Education assistance, including student loan relief
  • Company-paid identity theft coverage
• Hybrid in-office schedule
• Supportive leadership and team environment
• Company values focused on kindness, humility, teamwork, and a desire to provide truly exceptional service and solutions to our clients. It is these values that have earned our consistent nomination as a Top Workplace in Pittsburgh.

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