Clinic Assistant - Urgent Care

Riverway Clinic is looking to hire aClinic Assistant to join ourUrgent Care team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Responsible for using customer service skills to promote a positive image to all patients and visitors that enter the clinic in accordance with departmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

Position Responsibilities:

• Greets patients and visitors in a prompt, friendly and professional fashion.
• Provides a high level of customer service and service recovery as needed.
• Acts individually and with others to meet each patient’s needs.
• Checks in patients in an accurate and professional manner.
• Verifies demographic and insurance information and collects co-payments as required.
• Verifies insurance eligibility if necessary.
• Informs clinical areas of the patient’s arrival and directs patients to the appropriate care area.
• Monitors the waiting room for extended patient wait times.
• Provides patients with the appropriate forms, questionnaires, etc.
• Assists with the clerical duties of the clinic, e.g., faxing, making copies, etc.
• Maintains knowledge of appointment scheduling, schedules appointments in an accurate and timely manner, and reschedules patient appointments as necessary.
• Answers telephone, takes and relays messages.
• Completes the referral authorization process as required by each health plan.
• Calls patients to schedule pre-visit lab appointments when indicated.
• Manages incoming patient forms and tracks them using online forms tracking.
• Manages and processes all Right Fax documents (records, letters, refill requests, etc.)
• Scanning documents into Epic as applicable.
• Continually monitors waiting room area to maintain a clean, tidy environment at all times.
• Responsible to manage cash box and reconcile funds at the end of shift.
• Participates in cross training and provides interdepartmental coverage as needed.
• Follow all Care Model Process workflows.
• Participates in Quality Service initiatives.
• Abides by the Code of Conduct and Corporate Integrity Program.
• Performs other duties and responsibilities as assigned.

Clinical Areas:

• Answers incoming telephone calls and overhead pages for clinical area.
• Data collection as required.
• Schedules surgeries and/or medical procedures and assists with referrals as required.
• Schedules appointments as required.
• X-ray records: pulls and records x-rays on patient folders.
• Enters screening mammogram orders and mammography related paperwork.
• Handles film requests from outside sources and to outside services.
• Documents X-ray reports for radiology readings.
• Abides by the Code of Conduct and Corporate Integrity Program.
• Performs other duties and responsibilities as assigned.

Work Schedule:

Every other weekend (8a-5p) and rotating week-day shifts (5p-8p).

Required Qualifications:

Education/Experience:

• High School diploma or GED required.
• Completion of a medical office course or equivalent experience preferred.
• Previous clinic experience preferred.

Skills and Abilities:

• Must be organized and able to establish priorities
• Must be able to problem solve and recommend solutions
• Strong attention to detail
• Ability to communicate effectively
• Works productively as a team player
• Adapts positively to changes in the work environment

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re an integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.