Senior Learning & Development Specialist

Senior Learning & Development Specialist

At Austin Telco Federal Credit Union, we're dedicated to making a positive impact on our members, our community, and each other. If you're someone who enjoys developing employees, leading learning initiatives, and creating meaningful training experiences, our Senior Learning & Development Specialist position could be your next great opportunity. Come grow with us and make a difference every day.

Learning & Development

• Independently lead and manage learning and development projects from needs assessment through implementation, evaluation, and continuous improvement.
• Partner with department leaders and stakeholders to identify performance gaps, learning opportunities, and development needs across the organization.
• Design, develop, and deliver high-quality learning solutions, including instructor-led training, virtual learning, blended learning, e-learning, job aids, and performance support materials.
• Serve as a subject matter resource for instructional design, adult learning principles, facilitation techniques, and learning technologies.
• Facilitate complex training programs and presentations for employees, leaders, and cross-functional teams.
• Collaborate with subject matter experts to translate technical and operational content into engaging and effective learning experiences.
• Evaluate training effectiveness through participant feedback, knowledge assessments, performance metrics, and business outcomes, making recommendations for improvement as needed.
• Consult with managers and department leaders regarding employee development strategies and learning solutions.
• Establish credibility with learners by demonstrating expertise, providing relevant examples, and connecting learning content to business objectives and job performance.
• Analyze emerging learning and development trends and recommend innovative solutions to enhance organizational learning programs.

Project Leadership & Learning Technologies

• Provide project leadership for department-wide initiatives by coordinating timelines, deliverables, stakeholder communication, and implementation activities.
• Support the administration and optimization of Learning Management Systems (LMS) and other learning technologies.
• Create and maintain training manuals, procedure guides, multimedia resources, facilitator guides, and other instructional materials.
• Perform work with a high degree of independence, exercising sound judgment and decision-making authority within established guidelines.
• Handle complex assignments and escalated learning-related challenges while supporting team success and organizational objectives.

Leadership & Mentoring

• Mentor and support Learning & Development Specialists by providing guidance, coaching, feedback, and sharing best practices.
• Assist with onboarding and development of new Learning & Development team members.
• Serve as a mentor and knowledge resource for Learning & Development Specialists.
• Provide guidance and support on project execution, facilitation techniques, instructional design, and stakeholder management.
• Model professionalism, collaboration, accountability, and continuous learning.
• Assist in onboarding and developing new department team members.
• Share best practices, lessons learned, and innovative approaches to improve team effectiveness.
• Support department initiatives and contribute to the overall success of the Learning & Development function

Organizational Support

• Must hold a valid driver's license and be able to operate a motor vehicle for travel to branches as necessary.
• Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation.
• Performs other duties as assigned by the Learning & Development Manager.

What You Bring

• Bachelor's degree in human resources, Organizational Development, Education, Business, or a related field, or an equivalent combination of education, training, and relevant professional experience. Relevant work experience demonstrating progressively increasing responsibility in learning and development may be considered in lieu of a degree.
• Minimum of 5-7 years of experience in learning and development, training facilitation, instructional design, organizational development, or a related field. Internal candidates may be considered for advancement without meeting the stated years-of-experience requirement if they demonstrate sustained high performance, documented mastery of skills and competencies in their current role, and consistent readiness to successfully perform the responsibilities of the position.
• Demonstrated experience independently leading complex training or organizational learning projects.
• Strong understanding of adult learning theory, instructional design methodologies, and performance improvement principles.
• Advanced facilitation and presentation skills with the ability to engage diverse audiences and adapt delivery methods as needed.
• Excellent verbal, written, interpersonal, and consulting skills.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Experience developing training materials using learning technologies, e-learning authoring tools, and learning management systems.
• Ability to build collaborative relationships and influence stakeholders at all organizational levels.
• Strong analytical and problem-solving skills with the ability to assess learning needs and measure training effectiveness.
• Ability to exercise sound judgment and work independently with minimal supervision.

Preferred Experience

• 5+ years of financial institution or credit union experience.
• Professional certification such as Certified Professional in Talent Development (CPTD) or ATD Associate Professional in Talent Development
• Experience with Learning Management System administration and reporting.
• Experience mentoring, coaching, or developing peers and colleagues.

Why You'll Love Working Here

We're more than a credit union — we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.