AR Credit Collection Specialist

AR Credit Collection Specialist

Rockline is a privately held manufacturer and distributor of consumer packaged goods, known for producing high-quality products used by millions of consumers every day. We are committed to innovation, operational excellence, and living our RRITE Values—Renew, Respect, Integrity, Teamwork, and Excellence.

Position Summary

The AR Credit Collection Specialist is responsible for managing customer accounts, resolving discrepancies, and supporting accurate and timely cash collection. This role works cross-functionally with Credit, Cash Application, Customer Service, and Sales teams to ensure customer accounts are maintained in alignment with company credit policies and financial controls. The position plays a key role in reporting, dispute resolution, and process improvement through automation and system optimization.

Key Responsibilities

• Review and investigate past due invoices; maintain accurate collection notes and log payments using automated workflows
• Perform customer account reconciliations; research and resolve discrepancies including short pays, pricing issues, and unapplied cash
• Escalate delinquent, high-risk, or disputed accounts in accordance with credit policy
• Partner with the Credit Manager on credit holds, releases, account reviews, and new customer setup and evaluation
• Collaborate with Cash Application to research and resolve misapplied or unapplied cash and ensure account accuracy
• Work with EDI teams to resolve invoice issues and partner with order entry to address billing concerns
• Contribute to continuous improvement through process optimization and automation
• Demonstrate commitment to Rockline's RRITE Values and maintain a high standard of accuracy and safety in all work
• Support additional projects and responsibilities as needed

Qualifications

• High school diploma or GED (or equivalent) required; plus 4+ years of experience in accounting or a business-related role within a manufacturing environment
• Strong knowledge of general accounting practices and understanding of debits and credits
• Experience with Accounts Receivable functions, including credit and collections
• Proficiency in Microsoft Office; experience with JD Edwards, DocuShare, and High Radius preferred
• Strong analytical, problem-solving, and critical thinking skills
• Excellent organizational skills with strong attention to detail and accuracy
• Effective communication skills, both written and verbal, with the ability to collaborate across functions
• Advanced Excel skills (pivot tables, lookups, automation tools) preferred

FLSA Status: Non Exempt

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.