Patient Care Coordinator

Patient Care Coordinator

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we've been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

The Patient Care Coordinator will provide a superior level of patient support and education, marketing support, administrative support, customer service and an elevated facilities experience.

Job Responsibilities

• Patient Experience
  • Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
  • Inform and educate patients on procedures and skincare.
  • Exhibit professionalism when speaking with patients both on the phone and in person. (both wording and tone).
  • Maintain clear and consistent communication with the provider team.
  • Answer all patient communications in a timely manner and direct them appropriately.
  • Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists
  • Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
  • Maintaining cleanliness of the office space and treatment rooms.
  • Stock retail skin care products.
  • Communicate procedural issues and workflow concerns to direct manager.
  • Meet with providers daily.
  • Credential the practice, providers, and estheticians.
  • Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
• Record Keeping and Medical Record System
  • Document patients' medical concerns and track medical escalations.
  • Assist with resolving EMR related issues.
  • Document all patient encounters and ensure that the patient's record and information is up to date.
  • Complete end-of-day reporting.
• Sales
  • Financial open and close of office including making end-of-day deposits.
  • Appropriate selling of products to meet sales goals.
  • Make treatment and product recommendations that are appropriate for the patient.
  • Maintain lead conversion goals for initial inquiry patients.
• Privacy
  • Comply with HIPAA law.
  • Keep business practices and policies confidential.
  • Maintain strictest confidentiality.

Benefits

• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Minimum Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications - Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.
• Leadership/Management experience preferred.
• Sales experience preferred.

Physical Demands

• Employees may be regularly required to sit, talk, hear, and use hands and fingers to
• operate a computer, telephone, and keyboard while performing the duties of this job.
• Must be able to lift 20lbs.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status