Field Service Technician

Field Service TechnicianImagine yourself…Doing meaningful work that makes an everyday impact on the world around you.Owning your ambition and fueling your career growth.Thriving in a supportive team environment that inspires you to strive for excellence.It's possible with a role at Ott, where you'll have the chance to shape the future of your career—and the future of our planet.At Ott, a Veralto company, you'll help protect the world's water resources with trusted, decision-ready intelligence. Join a team delivering decision-ready intelligence that helps customers manage water with clarity and confidence—from one site to global networks.As part of Ott and the broader Veralto network, you'll do work that matters—helping deliver solutions with real-world impact while building your skills and growing your career.We offer:Professional onboarding and training optionsPowerful team looking forward to working with youCareer coaching and development opportunitiesHealth benefits401(k)Reporting to the Field Service Manager, the Field Service Technician is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory (Northeastern Region). With continued growth, especially in support and field service we are looking to expand our team with an immediate opening for a Field Service Technician for the Northeastern U.S. Region based out of the Washington DC metropolitan area.This position is part of the Field Technical Service department located in Washington DC and will be remote.In this role, a typical day will look like:Be part of the team of technical experts providing technical support and field service for the full line of In-Situ Process Sensors and Analyzers (In-Situ, ChemScan and Partech products).Perform on-site installation, calibration, and training of process sensors and on-line water analysis instrumentation.Assist customers to maximize product reliability (usable data - up-time) through remote and on-site service and replacement parts.Coordinate with site owners and contractors to ensure successful equipment installation.Manage regional customer relationships to nurture service and support.Assist Regional Sales Manager with technical support and pilot/demo projects.Attend regular product and application training at an In-Situ Process facility.Maintain accurate field service kit inventory.Able to write detailed service reports detailing troubleshooting, parts used and analyzer data.Review with Customer on unmet needs, promotion of service offerings, and generation of leads and closure support for service jobs/offeringsThe essential requirements of the job include:High School Diploma or GED Preferred2 years experience in Troubleshooting & DiagnosticsMechanical KnowledgeA strong technical background with good mechanical and electrical skills.Completed a chemistry course with basic understanding. Experience with industrial instrumentation including basic knowledge of PLC equipment communication.Have good communication skills and be proficient in Microsoft Windows and Office.Ability to travel approximately 75% of the time to customer sites.Ability to travel with and lift/carry field service supply kit weighing between 50 – 65 pounds.Must be able to complete tasks in noisy environmentsWorking Environment and Physical Conditions:Remote employee, primarily at customer sites; may be indoors or outdoors.Ability to work in adverse conditions like inclement weather, extreme temperatures, noisy environmentsIntermediate physical activity involving lifting, bending, squatting, walking, and going up and down stairsOtt is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5.5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way.US ONLY :The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.The compensation range for this role is $65,000 - $75,000 USD per year. This job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io to request accommodation.Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.