Mental Health Technician

Mental Health Technician (52425)Key West - 1205 4th - Key West, FL 33040OverviewSalary Range $18.83 - $18.83 Hourly Position Type Full Time Education Level High School Category Nonprofit - Social ServicesDescriptionThe Mental Health Technician provides support for medical services by assisting with treatment plans; treatment plan reviews; patient assistance programs; IDP, outcomes; authorization overrides; follow-ups, State paperwork and referrals. Conducts face-to-face visits; handles medical service related telephone calls with individuals receiving medical outpatient mental health services. Perform other duties as assigned.Essential Job Functions:Coordinate with doctor and participates in medical treatment planning and reviews; consults with each patient concerning attainment of treatment plan goals and objectives.Order medications as requested by medical staff/doctorMaintains medication inventoryRecords/maintains medication samples and IDPComplete required state and intake paperworkBack up front office/reception. Assist with scheduling appointments, super bills/payments, answering phones.Complete and comply with Request for recordsResponsible for maintaining the patient's chart in compliance with State, CARF, Medicaid, and other rules and standards.Attend and participate in training activities, staff meetings, and supervisory sessions.Participate in Quality Improvement activities and committee assignments as requested.Ability to communicate appropriately and effectively with members of a multidisciplinary team.Ability to organize, interpret and communicate data in a comprehensive and effective manner.Knowledge and understanding of Medicaid, CARF and Department of Children and Families rules and regulations.Ability to communicate information effectively in both oral and written formats.Ensure that if a psychiatric evaluation is being billed on a SAL that there is a note on the psychiatric evaluationAssists in taking vitals of patients.Assists in prepping patient for appointmentAssists psychiatrist as needed.Participate in case conferenceCompletes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation;Perform any other duties as assigned.QualificationsEssential Qualifications:Certifications/Licensures:Not applicableEducation:Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related social science field is preferredHigh School Diploma or equivalence issued by a state department of education is requiredExperience and Competencies:One (1) year of experience working in medical office is required.Six (6) months of experience working in a Mental Health/Substance Abuse agency is preferredBilingual is preferred;Maintains confidential files and recordsWorking knowledge of behavioral health terminologyMedical Terminology and understanding, written and verbal communication skills and administrative and clerical skills.Ability to react appropriately in a Medical/Psychiatric emergency.Ability to demonstrate empathy and compassion for consumer during Med/Psych crisisAbility to comply with all statutory requirements and professional/ethical responsibilities concerning confidentiality.Ability to demonstrate respect in all dealings with consumers. Takes time to make sure that consumers understand communications. Deals with other staff in a respectful and collegial fashion.Ability to seek direction from Supervisor when appropriate.Knowledge of WestCare Mission, goals and valuesKnowledge of Incident ReportingKnowledge of HIPAA, Professional Ethics, Consumer Rights and ConfidentialityFamiliarity with WestCare services and programsArticulates a working definition of traumaUnderstands the impact of traumaUnderstands re-traumatizationDemonstrates a high degree of dependability. Maintains a good attendance record.Observes working hoursShows flexibility and is responsive to requests from supervisorWorks independently with minimal supervisionExhibits characteristics of good workmanship, and integrity on the jobWork time is always productiveDemonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies Is courteous to consumers, staff, and all others.Demonstrates tact at the appropriate time.Cooperates with others both within and outside WestCare.Works well with supervisor; accepts direction and supervisionMaintains a positive attitude toward workEnsures and maintains a safe working environment. Work area is clean and orderly.Verbalizes, understands and adheres to agency safety procedures.Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center's reporting proceduresPresents a positive personal imageDresses and maintains a professional demeanorExcellent communication skills;Ability to exercise good judgment and discretion;Ability to work well in a team environment;Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;CPR Certification, First Aid Certification and an annual Tuberculosis test.Working Conditions:Work is primarily performed in an office or residential treatment settingEssential Physical and Mental Demands of the JobThe employee must be able to perform the following essential duties and activities with or without accommodation:Physical Demands:Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.Mental Demands:Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.Requires the ability to