ServiceNow workflow manager

Salary: $100,000 - 120,000 per year Requirements:

• High School diploma with 9+ years of relevant experience or equivalent
• Clearance: TS/SCI
• DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+, CND)
• Proficiency in ServiceNow core modules including IT Service Management (ITSM) and Configuration Management Database (CMDB)
• Expertise in CMDB design, implementation, and governance
• Strong analytical and reporting skills using ServiceNow Performance Analytics
• Development skills in JavaScript, Glide APIs, and ServiceNow scripting
• Familiarity with REST/SOAP web services and integrations
• Understanding of Secure Development Life Cycle (SDLC)
• Preferred certifications: ServiceNow Certified System Administrator (CSA) and ITIL Foundations
• Experience with DOD Networks (NIPR, SIPR, JWICS)

• Provide technical leadership and architectural guidance for ServiceNow implementations across multiple modules
• Lead complex ServiceNow projects, including upgrades and custom application development
• Oversee the strategy and governance of the CMDB to ensure reliable IT asset visibility
• Review and approve technical designs, workflows, and customizations
• Stay updated on ServiceNow platform features and capabilities
• Manage and mentor a team of ServiceNow professionals
• Conduct performance evaluations and set developmental goals for team members
• Foster a culture of collaboration and continuous learning
• Manage resource allocation within the team
• Ensure compliance with SLA and maintain high service quality standards
• Lead the incident response and problem resolution for platform-related issues
• Maintain documentation and knowledge base for team processes
• Develop strategic planning for the ServiceNow roadmap and technology initiatives
• Create executive-level analytics frameworks to evaluate team performance and platform success
• Identify opportunities for process enhancements and automation based on data-driven insights
• Assist business stakeholders in defining requirements and solution strategies

• CMDB
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• Web
• Business Intelligence
• CSS
• Flow
• Support
• UX UI Design

More:

At GovCIO, we are a team dedicated to transforming government IT through innovative solutions that enhance operational efficiency within agencies. Located in Hampton, VA at Joint Base Langley-Eustis, our fully onsite position as a ServiceNow Workflow Manager offers an opportunity to lead a skilled team while enjoying a collaborative culture. Our employees benefit from a variety of perks, including an employee assistance program, corporate discounts, and opportunities for training and certification. We are committed to investing in our workforce to ensure our missions success and create impactful services for our clients.

last updated 35 week of 2026