Technical Account Manager (TAM) - Solutions Architect and AM

Job Description

Job Description

Position Summary

The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:

• 50% Technical Design / Pre-Sales Engineering
• 30% Account Management / Client Retention
• 20% Solution Selling / Deal Development
  
  

The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.

Key Responsibilities

I. Technical Solution Architecture (50%)

• Conduct walkthroughs and technical assessments
• Design Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillance
• Prepare scopes of work, risers, BOMs, diagrams
• Standardize classroom AV and security packages
• Support RFP responses
• Work with operations on design handoff and feasibility

II. Account Ownership (30%)

• Serve as the single point of contact for assigned accounts
• Maintain long-term relationships with IT directors, principals, and facilities teams
• Conduct quarterly reviews, check-ins, and site evaluations
• Track project progress and coordinate resolutions (non-technical)
• Ensure client satisfaction and build trust

III. Solution Selling (20%)

• Identify new needs, expansions, and upgrades
• Present solutions in clear, simple language
• Assist with pricing, proposals, and technical quoting
• Influence decision-making with expert-level knowledge
• Drive revenue from assigned accounts

Ideal Candidate Profile

This hybrid role requires:

✔ Strong technical background

• AV systems
• Structured cabling
• Surveillance and access control
• Networking principles
• TIA/BICSI standards

✔ Strong client-facing soft skills

• Presenting
• Documenting
• Managing expectations
• Negotiating
• Educating school staff

✔ Experience in one of these roles:

• Lead Technician ready for a commercial-facing role
• Pre-Sales Engineer wanting account ownership
• Solutions Architect wanting more client engagement
• Technical Account Manager from an AV/security integrator

KPIs

• Accuracy of designs
• Account retention
• Revenue growth from existing accounts
• Customer satisfaction (CSAT)
• Low rate of change orders
• Pipeline won with TAM involvement

Compensation Strategy (Competitive for Houston Market)

Base Salary - competitive base salary based on depending on certifications + experience

Commission - Tiered commission structure based on Gross Profit