Call Center Representative - Paid Training
$17.5 per hourEchoStar
Customer Experience Representative
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Call Customer Service Representative:
$17.50/hr starting pay with opportunity to increase pay to $19.25/hr within 60 days. No experience required. Entry-level candidates welcome - we provide full-time paid training!
- $2/hr additional per hour worked after 6 pm
- $2/hr additional per hour worked on weekends
- These differentials compound, meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts!
What You'll Be Doing:
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Promoting additional products and services
What's in it for You:
- Career Growth: Opportunity to promote within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Skills, Experience and Requirements
Requirements:
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Our Training Program Offers You:
- Improved skills, such as soft-skills, technical skills, and company-specific knowledge
- Information on our customer facing tools, and how to properly use them to resolve issues
- Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material
- Hands-On learning through roleplays, call observations, and call practice
Vacancy posted 2 days ago
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