Senior Manager - P&C Delivery (Talent Supply Chain Operations)

Senior Manager – P&C Delivery (Talent Supply Chain Operations)

The Company
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Role Overview
The Senior Manager – P&C Delivery will lead and oversee end-to-end Talent Supply Chain Operations, ensuring seamless execution of critical talent acquisition and employee lifecycle processes. This role is responsible for driving operational excellence across interview scheduling, offer management, background verification, onboarding, and associated recruitment operations while delivering an exceptional experience for candidates, hiring managers, and stakeholders.
The ideal candidate will possess deep operational expertise, hands-on experience managing high-volume recruitment operations, strong problem-solving capabilities, and a solution-oriented mindset focused on process optimization, efficiency, and stakeholder satisfaction.

Key Responsibilities
Talent Supply Chain Operations
• Lead and manage end-to-end talent acquisition operations from candidate selection to onboarding.
• Ensure effective delivery of critical recruitment operational processes, including: 
o Interview scheduling and coordination
o Candidate communication and engagement
o Offer preparation, approval, and management
o Pre-employment documentation
o Background verification (BGV) management
o Onboarding coordination and readiness
• Monitor operational performance against agreed SLAs, KPIs, and service quality standards.
Process Excellence & Operational Efficiency
• Identify process gaps, inefficiencies, and bottlenecks across the talent supply chain.
• Develop and implement scalable solutions to enhance operational effectiveness and candidate experience.
• Drive continuous improvement initiatives through automation, standardization, and best practices.
• Ensure process compliance, data accuracy, and governance across all talent operations activities.

Stakeholder Management
• Partner closely with Talent Acquisition teams, HR Business Partners, Hiring Managers, Vendors, and Shared Services teams.
• Act as a trusted advisor for operational escalations and complex recruitment delivery challenges.
• Build strong relationships with internal and external stakeholders to ensure smooth execution of hiring plans.
Team Leadership
• Lead, coach, and develop a high-performing recruitment operations team.
• Establish clear goals, performance standards, and accountability mechanisms.
• Foster a culture of customer service excellence, continuous improvement, and operational discipline.
Vendor & Compliance Management
• Manage external partners supporting recruitment operations and background verification processes.
• Ensure compliance with organizational policies, employment regulations, data privacy requirements, and audit controls.
• Monitor vendor performance and drive service improvement initiatives.
Reporting & Analytics
• Track and analyze operational metrics related to recruitment lifecycle activities.
• Provide leadership with actionable insights and recommendations based on operational data.
• Drive workforce planning and capacity management to support evolving business needs.

Required Qualifications & Experience
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 10+ years of experience in HR Operations, Talent Acquisition Operations, Shared Services, or Talent Supply Chain Management.
• Proven experience managing recruitment operations in a large-scale, fast-paced environment.
• Strong hands-on experience with: 
o Interview scheduling
o Candidate lifecycle management
o Offer management
o Background verification processes
o Employee onboarding
o Recruitment systems and HR technologies
• Experience leading operational teams and driving service delivery excellence.

Required Competencies
Functional Expertise
• Deep understanding of Talent Supply Chain Operations and recruitment lifecycle processes.
• Strong knowledge of SLA management, process governance, compliance, and operational controls.
• Experience working with Applicant Tracking Systems (ATS) and HR technology platforms.
Leadership Competencies
• Strong people leadership and team management skills.
• Excellent stakeholder management and influencing capabilities.
• Ability to manage competing priorities in a dynamic environment.
Behavioral Competencies
• Solution-oriented and proactive mindset.
• Strong analytical and problem-solving skills.
• Continuous improvement mindset with a focus on operational excellence.
• High attention to detail and execution rigor.
• Customer-centric approach with a strong focus on candidate and stakeholder experience.
• Ability to navigate ambiguity and drive outcomes effectively.

Success in this Role
The successful candidate will be recognized for delivering a seamless, efficient, and scalable talent supply chain operation, proactively solving operational challenges, improving service quality, and enabling the organization's hiring objectives through exceptional execution and leadership.