Financial Aid Administrative Assistant

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Position Description & Details

FINANCIAL AID ADMINISTRATIVE ASSISTANT Location : Mayville State University, Mayville, ND Benefits: Includes single or family health care coverage (premiums paid 100% by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, long- term care insurance, flexible spending account, and supplemental retirement plans. Who can apply: Internal/external candidates eligible to work in the United States. Mayville State University does not offer visa sponsorship at this time. Compensation: $31,500-$34,000 annually - based on experience : Mayville State University is seeking a Financial Aid Administrative Assistant. This position serves as a representative for functions related to the financial aid concerns of students. The Financial Aid Administrative Assistant contributes to the daily functions of the Financial Aid office and provides services to new and prospective students and their families. This position serves as an initial point of contact for students, addressing questions and concerns, and serves to triage referrals to other members of the Financial Aid team. MINIMUM QUALIFICATIONS:

• High school diploma or GED and one year of previous work experience working in an office setting, data processing, financial aid, or related area.
• Ability to provide kind, caring, compassionate service to anyone seeking assistance.

PREFERRED QUALIFICATIONS:

• Associate degree in a related field, such as Accounting, Finance, Business, or Education.
• Experience with PeopleSoft, Higher Education, or Federal Student Aid.

REQUIRED COMPETENCIES:

• Eagerness to learn a variety of software programs, government regulations, and Financial Aid best practices.
• Must be customer-oriented with excellent communication skills - interpersonal, oral, and written.
• Demonstrated ability to be detail-oriented and possess excellent organizational, interpersonal, and analytical skills.
• Demonstrated ability to prioritize and be self-motivated.
• Competencies in Microsoft Office Suite and other commonly used office applications.
• Must be open to changes in technology and comfortable working in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and to manage records in accordance with institutional policies and procedures.
• Demonstrated teamwork, initiative, customer service, and organizational skills.
• Demonstrated commitment to diversity, equity, and inclusion.

FUNCTION AND MISSION OF THE FINANCIAL AID DEPARTMENT The Financial Aid Department's function is to help meet the financial needs of students related to their education and to assist in helping them with the financial aid application process and ongoing processes thereafter. The Financial Aid Office works in cooperation with federal, state, institutional, and private funding to provide aid during a student's university experience. This department also serves as a contact for people beyond the campus community, including prospective students and parents. It is the mission of the office to comply with federal rules and regulations, understand and provide services for current programs, and provide information and counsel to both undergraduate and graduate students. In addition, every effort is made to serve online/distance education students to make services accessible to all students on an equitable basis. PURPOSE OF THE FINANCIAL AID ADMINISTRATIVE ASSISTANT

• To serve prospective students, parents, current students, staff, faculty, and others with information about the financial aid process and the department services.
• To provide support and assistance to the Director of Financial Aid and the Financial Aid Coordinator in the management of office functions.
• This position serves as a representative for functions related to all areas of financial aid.

DUTIES AND RESPONSIBILITIES:

• A working knowledge of Campus Connection, Scholarship Manager by NextGen, Perceptive Content, and other programs is essential (we will provide this training).
• Answer all incoming calls and serve as the initial point of contact, making effective referrals to other team members or campus offices.
• Assist students and parents with FAFSA questions and processes.
• Timely responses and communications with students.
• Review application files for consistency and accuracy, import files and submit corrections to the Department of Education.
• Assist with updating the Returning Student Scholarship application and information annually.
• Effectively communicate the status and needs of students to other relevant campus offices.
• Update departmental website and, as appropriate, develop financial literacy programs, perhaps in collaboration with other offices.
• This position is responsible for records retention (more specifically the Perceptive Content scanning, linking, and routing of documents).
• Collaboration with Business Office and other Financial Aid team members for tracking student payments.
• Other duties as assigned by the Director of Financial Aid and Dean of Student Affairs.

Applicants must upload the following materials to be considered fully:

• A letter of application/cover letter
• Copies of credentials (as applicable)
• A current resume
• Three professional references

Application review will begin December 14, 2025, and continue until filled. MaSU is an Equal Opportunity Employer and encourages applications from diverse candidates and candidates who support diversity. ND veteran's preference laws apply to this position. Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 and if claiming disabled status, a current letter of disability. The state of North Dakota has an open records law; therefore, your application could be subject to review upon request. A criminal history background check must be satisfied prior to employment. ND Relay: “This search is being conducted consistent with the State of North Dakota Open Records statutes.”