Call Center Representative

Job Description

Job Description

Job Title: Call Center Representative
Location: Lenexa, KS (100% Onsite)
Pay Range: $20/HR-$23/HR (Based on Experience & Qualifications)
Benefits: Health, dental, and vision insurance. 401(k)

Role Overview:

Brilliant Financial Staffing has been engaged in the search for Call Center Representatives for our client in the emergency restoration and mitigation services industry. This is a contract opportunity with potential for contract-to-hire based on performance and business needs. Due to continued growth, the client is building a new U.S.-based call center and is looking to bring on 3–4 temporary employees as soon as possible.

This role is primarily onsite and will support customers experiencing water, fire, or other property damage emergencies. Candidates must be able to remain calm and professional in a fast-paced, high-pressure environment. The schedule will be either 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (one consistent shift assigned), and Sunday availability is required as part of the employee's regular 40-hour work week.

The ideal candidate will be available to interview and start immediately.

Key Responsibilities:

• Answer inbound calls from customers requiring emergency water mitigation and restoration services
• Gather and document critical job and customer information accurately
• Coordinate service requests and dispatch information to appropriate teams
• Follow established scripts, workflows, and brand-specific procedures
• Maintain accurate records within CRM and communication systems
• Communicate with customers, technicians, and internal departments regarding service updates
• Monitor active jobs and provide status updates as needed
• Escalate urgent or unresolved customer concerns appropriately
• Assist with order entry and coordination between multiple departments
• Support departmental goals related to response times, service quality, and customer satisfaction
• Perform administrative and operational tasks as assigned

Qualifications:

• 1+ years of call center, customer service, dispatch, or coordination experience required
• Working on Sunday required
• Excellent verbal and written communication skills
• Ability to remain calm and professional in emergency or high-stress situations
• Excellent multitasking, organizational, and problem-solving skills
• Reliable attendance and strong work ethic
• Standard computer and data entry skills required

If you or anyone you know is qualified and interested, please apply immediately.

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance and technology for the Midwest and Southeast regions of the U.S. Many of Brilliant’s team members include former accounting, finance and technology professionals who are experts in the fields.

Company Description

Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance and technology for the Midwest and Southeast regions of the U.S. Many of Brilliant’s team members include former accounting, finance and technology professionals who are experts in the fields.