Sr. HR Generalist/ HR Generalist

Summary

The Human Resources Generalist serves as a primary point of contact for teammates, managers, applicants and business partners seeking human resources support. The teammate in this role is responsible for delivering exceptional customer service while addressing a wide range of HR inquiries related to benefits, payroll, teammate records, and HR programs. This teammate assists with initiating teammate concerns, processes HR transactions, ensures compliance with Buckle policies, and contributes to continuous process improvement within the HR Support Center.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Support and Customer Service

• Utilize strong communication and active listening skills to provide first-level support to teammates and managers to resolve basic teammate relations issues with timely solutions and productive outcomes.


• Respond to inquiries regarding benefits, hiring, payroll, leave administration, and teammate programs.


• Deliver accurate and timely resolutions while maintaining a high level of customer service.


• Educate teammates on available HR resources, programs, and self-service tools

Case Management

• Create, document, track, and resolve teammate inquiries within established service level agreements.


• Research teammate concerns and collaborate with internal HR teams to provide solutions.


• Escalate complex teammate relations, policy, compliance, or benefits issues as appropriate.


• Maintain accurate and detailed case documentation.

HR Operations and Administration

• Process teammate transactions including hires, transfers, and offboardings.


• Assist with processing and review of background check records.


• Maintain teammate data within HRIS systems to ensure accuracy and data integrity.


• Assist with benefits administration, leave management, and payroll-related processes.


• Communicate new policies and procedures to all impacted departments and train teammates as needed.


• Support HR projects and initiatives as assigned.

Compliance and Confidentiality

• Ensure compliance with federal, state, and local employment laws, company policies, and HR procedures.


• Handle sensitive teammate information with the highest degree of confidentiality.


• Maintain compliance with record retention and documentation requirements.

General

Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Special projects and other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Bachelor’s degree from four-year college or university; two to four years related experience or equivalent combination of education and experience. Knowledge of HR systems is preferred. Background in Human Resources or previous Buckle retail experience is a plus.

Key Competencies:

• Customer focus


• Attention to detail


• Integrity and confidentiality


• Critical thinking


• Conflict resolution


• Time management


• Teamwork and collaboration


• Adaptability

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The Teammate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Ability to operate a motor vehicle and complete errands based on business needs.

Work Environment

While performing the duties of this job, the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.

Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.

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