Broadband Network Technician

A Day in the Life of the Outside Plant Technician: This is a hands‑on, field‑based role focused on maintaining and repairing aerial and underground coax and fiber infrastructure. The technician will work outdoors daily using bucket trucks, ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability. Responsibilities The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone. This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing. The BNT I is required to maintain documentation as needed. This role participates in a 24/7 on‑call rotation. Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off‑air interference. Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage. Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment. Monitor, record and repair cable leakage, complying with applicable regulations. Observe and assist co‑workers with fiber splicing activities. Complete and distribute required documentation, such as work orders and daily logs. Install, replace, and repair coaxial and fiber optic cabling, including aerial and buried plant. Perform pole transfers, span replacements, and drop repairs. Operate bucket trucks, ladders, and field equipment. Participation in a 24/7 on‑call rotation. Other duties as assigned. Qualifications Education: High school diploma or equivalent. 2+ years of hands‑on experience in telecom field work, cabling, construction, or utilities (coax, fiber, or electrical). Maintain satisfactory driving record and have a valid driver’s license. Customer Service. Communication (verbal, written). Basic Computer Skills. Aptitude to learn new skills. Problem solving. Time Management. Teamwork. Ability to work alone. Ability to read and interpret maps. Bucket Certified; Ohm’s. Understanding of Outside Plant operations. Physical Requirements Ability to lift and carry up to 75 lbs. Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. Prolonged standing, walking, sitting, and driving required. Ability to safely climb and work from ladders for extended periods of time. Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level. Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding. Benefits 401k retirement plan, with employer match. Insurance options including: medical, dental, vision, life and STD insurance. Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. Floating Holiday: 40 hours per year. Paid Holidays: 7 days per year. Paid Sick Leave: Astound offers a number of paid sick hours per calendar year and varies based on state and/or local laws. Tuition reimbursement program. Employee discount program. Benefits listed above are for regular full‑time position. Salary The base salary range in Massachusetts for this position is $26.00- $29.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations. Equal Employment Opportunity Statement Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. #J-18808-Ljbffr