Principal, Technical Product Manager

Team Overview This role sits within Customer Zero Enablement, supporting TransUnion's OneTru platform, and reports to the Senior Director, Technical Product Management. The team plays a critical role in advancing TransUnion's cloud‑native data, identity, and analytics platform that powers solutions across credit risk, fraud, and marketing. This role represents the Global Delivery and Data Acquisition user groups and is responsible for shaping how these teams adopt and leverage the OneTru platform. The role partners closely with Engineering, Architecture, UX, Platform Product, and Operations to ensure scalable, intuitive, and effective internal adoption, helping to inform platform evolution and readiness for broader go‑to‑market use. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities Enable internal teams to effectively operate on the OneTru platform through scalable, repeatable, and intuitive enablement experiences. Drive measurable business outcomes by reducing operational friction, accelerating onboarding, and increasing adoption across data, analytics, and fulfillment workflows. Own the Customer Zero Enablement strategy across multi‑persona, multi‑tenant operational and analytics journeys in support of platform migration and scale. Translate complex workflows, pilots, and real‑world platform usage into prioritized product roadmap investments tied to adoption and efficiency metrics. Partner with Engineering and Architecture to define secure, cloud‑native solutions that balance short‑term enablement needs with long‑term platform strategy. Collaborate with UX to map end‑to‑end journeys, define Jobs‑to‑Be‑Done, and convert insights into actionable, buildable platform requirements. Define success metrics, acceptance criteria, and dependency alignment to ensure consistent, measurable delivery. Develop enablement artifacts such as playbooks, SOPs, and onboarding guides to reduce reliance on tribal knowledge and improve time‑to‑value. Required Knowledge and Experiences 15+ years of experience in technical product management for enterprise or platform products. Expert knowledge of data and analytics lifecycles including data onboarding, preparation, batch and interactive execution, and downstream delivery. Experience designing and enabling multi‑persona, multi‑tenant platforms, ensuring secure, consistent, and repeatable experiences across internal user groups. Demonstrated ability to operate in ambiguous environments while providing structure, stakeholder alignment, and execution rigor across cross‑functional teams. Required Technical Skills Cloud platforms such as AWS, Microsoft Azure, or GCP. Enterprise data platforms, analytics workflows, and operational or fulfillment systems supporting complex internal use cases. APIs, system integration patterns, access models, and dependency management. Ability to translate architectural and technical concepts into clear product requirements, metrics, and delivery plans. Preferred Skills Experience leading Customer Zero or internal enablement initiatives for platform products. Partnership with UX research and design teams to modernize and simplify complex enterprise workflows. Experience driving workflow standardization and modernization through platform‑driven documentation. Strong orientation toward measurable outcomes such as adoption, usability, cycle time reduction, and operational efficiency. Benefits At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one. For Your Health: Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection: We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage. For Your Family: From adoption assistance and fertility planning coverage to caregiver support—we're here for every chapter. Access Dependent Care FSA for a possibility of an employer match, a complimentary View email address on click.appcast.io membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently. For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional wellbeing programs alongside guided meditation and resources that support physical, mental, social, and financial wellness. Equal Opportunity Statement We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position. Compensation Pay Scale Information: The U.S. base salary range for this position is $168,750.00 - $281,250 annually. #J-18808-Ljbffr