Biomedical Equipment Technician

Job Title

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence and pairing them with a forward-thinking approach Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

General Description of the Job Class

Perform a variety of tasks associated with the installation and maintenance of diagnostic, therapeutic and life support clinical equipment.

Duties and Responsibilities

Level I:

• Perform routine tasks for installation, preventive maintenance, and repair of clinical diagnostic and therapeutic equipment (excluding life support equipment).
• Conduct electrical safety tests using specialized equipment.
• Support systematic preventive maintenance programs.
• Perform incoming inspections and document clinical equipment.
• Deactivate obsolete equipment and follow surplus/salvage protocols.
• Complete special clinical requests as assigned.
• Communicate repair status to user departments and arrange loaner/replacement equipment.
• Troubleshoot and repair assigned clinical equipment.
• Order and receive parts; document shipping and returns.
• Report patient safety issues and assist with corrections.
• Meet individual and team performance standards.
• Maintain professional appearance, clean/safe workplace, and good working relationships.
• Maintain accurate and timely documentation.
• May travel to other facilities as needed.
• Complete required training modules.
• Follow all Health System and departmental policies.
• Maintain devices such as sequential compression devices, portable suction units, suction regulators, HEPA units, PAPR units, kangaroo pumps, heater cooler units, infusion devices.
• Perform other related duties as assigned.

Level II:

• Perform all Level I duties and responsibilities.
• Assigned corrective and preventive maintenance for life support equipment.
• Independently perform routine and complex tasks for installation, maintenance, and repair of clinical equipment and integrated systems.
• Serve as a resource for proper operation and maintenance of clinical equipment.
• Recommend replacement of obsolete or problematic equipment.
• Prioritize work assignments to meet departmental goals.
• May be required to be on-call and respond per policy.
• Provide guidance and mentoring to Level I technicians.
• Coordinate and manage routine projects with limited supervision.
• Assist with equipment evaluations.
• Participate in Device Incident Investigation and follow up with management.
• Maintain devices such as defibrillators, incubators, transport incubators, patient monitor systems, EEG devices, pacemakers, EMG devices, ventilators.
• Perform other related duties as assigned.

Level III:

• Perform all Level II duties and responsibilities.
• Operate independently in a generalist capacity with broad knowledge of multiple types of clinical equipment.
• Coordinate and manage special projects, including equipment installations.
• Perform routine, complex, and specialized tasks for installation, maintenance, and repair of clinical equipment and systems, including life support devices.
• Provide guidance and mentoring to Level I and II technicians.
• Serve as a technical resource to clinical staff regarding patient medical device issues.
• Coordinate inspection and installation of incoming equipment.
• Oversee work performed by service contractors and vendors, including maintenance, calibration, installation, and verification of service documentation.
• Independently manage projects from initiation to completion, including communication and follow-up with construction and clinical departments.

Required Qualifications at this Level

Education:

• Associates Degree in Electronics, Biomedical Equipment Technology, similar field or military equivalent.
• Or, two years vocational training may substitute for the degree requirement.

Experience:

• Level I - No experience required, beyond degree/military/vocational training described above.
• Level II - A minimum of two years of experience as a Biomedical Equipment Technician is required.
• Level III - A minimum of five years of experience as a Biomedical Equipment Technician. CBET or CLES certification may substitute for two years of experience.

Degrees, Licensure, and/or Certification:

• Level I, II, or III - A valid North Carolina Drivers license with a good driving record.
• Level II or III - Qualify as a candidate for certification as a CBET or CLES by AAMI (Association for the Advancement of Medical Instrumentation)

Knowledge, Skills, and Abilities:

Level I:

• Maintenance skills in electronics, mechanical, or electromechanical device repair.
• Knowledge of electronics troubleshooting.
• Knowledge of safety precautions for clinical equipment.
• Ability to follow written and oral instructions.
• Ability to work in a team environment.
• Ability to establish and maintain effective working relationships.
• Competency in using required test equipment for therapeutic and diagnostic equipment.
• Basic knowledge of email and work order processes.
• Ability to work nights, weekends, and holidays if necessary.
• Ability to function in a sterile environment if necessary.
• Ability to keep neat and accurate records.

Level II:

• All Level I KSAs, plus:
• Ability to work with limited supervision.
• Capable of mentoring Level I technicians.
• Ability to independently troubleshoot equipment, both technically and clinically.
• Significant knowledge of physiology, anatomy, and medical terminology, especially for clinical application and troubleshooting.
• Significant experience with departmental software (email, database management, spreadsheet, word processor).
• Ability to carry call for team/workgroup, respond per policy, and make decisions regarding emergency equipment repair.

Level III:

• All Level II KSAs, plus:
• Broad technical knowledge of diverse clinical and life support equipment.
• Strong project coordination and management skills.
• Advanced troubleshooting and repair capabilities for complex medical devices.
• Ability to mentor and guide junior technical staff.
• Effective communication skills for collaboration with clinical and construction teams.
• Familiarity with inspection protocols and equipment installation procedures.
• Knowledge of vendor and contractor coordination, including documentation verification.
• Understanding of network architecture for clinical monitoring systems.
• Specialized knowledge in a wide range of medical devices
• Ability to serve as a technical advisor to clinical personnel.

Distinguishing Characteristics of this Level

n/a

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision