Registered Nurse - Telehealth Nurse Connected Care Coordinator

Job Title

Job Description

Duties and responsibilities include, but are not limited to, the following:

• Responsible and accountable for individual nursing practice and will determine the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• Focus on individual growth and development in practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seek guidance in how to improve care provided to patients and families.
• Delegate elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. Bring principles and theory with limited application of critical thinking skills.
• Provide basic assistance for telehealth visits, including room preparation, technology readiness, Veteran orientation, and support to providers.
• Conduct simple troubleshooting for telehealth equipment, VVC connections, peripheral devices, and clinic workflows under supervision.
• Guide Veteran's in navigating telehealth technologies, document telehealth encounters accurately, support clinical triage within defined limits, perform device management tasks such as retrieving and preparing equipment, and complete routine follow-up calls to assess readiness or identify technology barriers.
• Ensure Veterans are prepared for telehealth encounters by offering basic instructions and preliminary assistance.
• Gather information from Veterans related to concerns, technology issues, or follow-up needs, track simple telehealth metrics under the direction of senior coordinators, and collaborate with TCT's, providers, and leadership to promote continuity of care.
• Contribute in a foundational and supervised capacity.
• Assist with the creation of simple, Veteran-friendly educational materials such as one page guidance documents, troubleshooting instructions, and digital or printed handouts.
• Help develop basic digital content to support telehealth education, support outreach events by distributing materials or answering basic questions, and assist in gathering content for Public Affairs as permitted by policy.
• Maintain flyers and communication materials, contacting Veterans for digital literacy or telehealth readiness outreach, preparing announcements under supervision, and assembling resource packets or educational binders.
• Participate in training activities, competency exposures, and workflow orientation for new staff in a supportive capacity.
• Assist in preparing educational materials, setting up training environments, and participating in simulations, mock codes, drills, or device training events.
• Demonstrate awareness of evidence-based telehealth practices, reviews relevant literature under supervision, identify barriers or recurring issues and report them to senior staff, and participate in entry-level discussions about improvement opportunities.
• Provide safe, basic telehealth nursing care under close supervision, perform assigned tasks using established procedures and protocols, and demonstrate emerging proficiency with telehealth equipment and workflows.
• Assist Veterans with telehealth adoption, technology navigation, and educational materials while ensuring interactions remain supportive and accessible.
• Function as a cooperative team member, take initiative with assigned tasks, seek guidance appropriately, and demonstrate reliability and a willingness to learn.
• Engage in feedback, self-assessment, and build foundational skills in communication, outreach, coordination, and digital literacy.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards

Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full-Time, 7:30am-4:00pm

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized