Automotive Service Advisor

Automotive Service Advisor Customer Service is a true craft—one built on charisma, communication and thorough product knowledge. Responsibilities Meet and greet service customers promptly in a professional and courteous manner. Inspect vehicles and refer to service history to accurately identify and verify customers’ service needs. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. Provide accurate cost and time of completion estimates for recommended services, communicate, and obtain proper authorization from customers. Check on progress of services throughout the day and contact customers to communicate and receive approval regarding any changes in cost estimates, promised delivery times, or recommended services. Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post‑repair follow‑up. Inspect vehicles prior to each customer delivery to ensure services and/or repairs are performed correctly and communicate the results with the customer. Meet requirements of state and federal law for automobile repair and consumer protection. Demonstrate behaviors consistent with the Company’s values in all interactions with customers, co‑workers, and vendors. Qualifications Two or more years of previous experience as a service advisor. High school diploma or equivalent. Valid driver’s license in the state where the job is located and a good driving record. Great attitude with high‑energy personality. Excellent customer service skills. Professional appearance and work ethic. Ability to work well in a process‑driven environment. Outstanding communication skills, both verbal and written. Benefits Lucrative compensation plan. Paid time off. Medical benefits. Employee vehicle purchase program. We are an Equal Opportunity Employer and a drug‑free workplace. #J-18808-Ljbffr