B2B Senior Product Manager

Calling All Innovators - Find Your Future At Fiserv

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

B2B Senior Product Manager

About your role:

The Payment Value Added Service team offers a suite of consumer bill and B2B invoice presentment and omnichannel payment solutions (Bill Matrix, CheckFree Pay, Snap Pay) for enterprise merchants and government entities to automate their workflows and leverage data to drive strategic business outcomes. Snap Pay is a Software-as-a-Service (SaaS) solution that makes B2B Accounts Receivable payments easier, faster, secure and more efficient between sellers and buyers. We help organizations digitally transform their "Order-to-Cash" lifecycle with leading capabilities for e-commerce/offline payments, electronic invoice presentment and payment tool integrated with industry ERP providers, actionable data insights to improve payment collections, and value-added services that broaden value proposition to merchants (surcharging, tokenization, intelligent gateways).

Snap Pay is one of the highest growth businesses in Merchant Solutions (20% revenue growth year over year), and is poised to meaningfully capture the A/R automation market with a transformational product roadmap that elevates the user experience, enhances core functionalities, and launches game-changing offerings to help our customers achieve stronger financial outcomes.

Role Overview:

We are seeking a highly skilled Product Manager/Senior Product Manager to lead, manage, and scale the flagship Snap Pay platform. You will play a pivotal role in understanding and addressing enterprise, middle market customer pain points and needs, driving feature enhancements, and steering the evolution of the core Snap Pay vision, roadmap, and execution. We are looking for someone with deep product discipline and understands what it takes to innovate a mature product in a high revenue, high volume environment. As you grow in role, you will champion and evangelize Snap Pay across various Fiserv teams to identify synergies and experiment upsell/cross-sell opportunities for users to benefit from incremental services.

Responsibilities:

• Define and execute roadmap for Snap Pay core application experiences (A/R automation with omnichannel digital payments solutions, and Electronic Invoice Presentment and Payment) enhanced with Value Added Services (e.g., Financing, Fraud, Cross-border)
• Deeply understand customer needs and use front-line insights to evaluate new feature enhancement concepts, along with competitive landscape and ROI analysis
• Manage end-to-end delivery of multiple large, technical product initiatives within committed time periods, ensuring a successful build outcome and best-in-class user experience
• Do all the things you'd expect from a product manager, like driving planning, prioritization, defining business and functional requirements, creating concept prototypes, measuring product performance with relevant KPIs with cross-functional stakeholders
• Create commercial ready product solutions with go-to-market strategies, ensure quality with compliance and legal requirements

Qualifications:

• 5+ years technology experience as a Product Manager building and/or scaling large-scale digital payments-focused products from ideation to launch.
• Experience with B2B, SaaS, and ERP products. Ideally having worked in startups or in complex enterprises
• Proven track record of developing strategy by defining opportunities and problems, collecting and synthesizing data for prioritization, and measuring success to make valid conclusions
• Fluency with system integrations and behaviors, data flows, and API-level details to influence/challenge technical approaches with experienced architects and engineers, as well as with customers.
• Aptitude in using Agile (scrum, kanban, SAFe) and product management methodologies to lead and partner with solution consultants and engineers towards business outcomes and delivery goals
• Experience in co-creating Go-To-Market (GTM)/Launch strategy and customer enablement with sales, marketing, and implementation partners
• Strong verbal and written communication skills, with the ability to synthesize complex concepts and bring others along your thinking
• A proven track record for defining, building and delivering high impact products that create real business and customer value in fast-growth or large-scale companies
• Bias for action, and shares responsibility for the team's success and progress

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Salary Range $103,500.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Apply using your legal name. Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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