Customer Service Representative
$20 - $22 per hourLegendary Home Services Parent LLC
Job Description
Job Description
Customer Service Representative
Current Shifts Available:
- Monday - Friday | 1:00 PM – 9:30 PM |$20-$22 per hour
- Monday - Friday | 11:00 AM - 7:30 PM |$20-$22 per hour
- Monday - Thursday| 2:00 PM - 12:00 AM |$20-$22 per hour
About the Role:
Are you a people-person who thrives in a fast-paced environment? We’re looking for a friendly, dependable, and detail-oriented Customer Service Representative to join our team ! You’ll be the first voice our customers hear—answering calls, scheduling service appointments, and helping ensure a smooth, professional experience from start to finish. If you love solving problems, staying organized, and making someone's day a little easier, you’ll fit right in.
About Us:
Legendary Home Services is Minnesota’s go-to provider for home maintenance and improvement. As the proud parent company of Blue Ox Heating & Air , Paul Bunyan Plumbing & Drains , and EarlyBird Electric , we bring decades of experience and a commitment to legendary service into every home we serve.
What You’ll Do:
Answer incoming calls with professionalism, empathy, and a customer-first attitude
Schedule and dispatch technicians based on urgency, availability, and location
Help customers with questions about services, pricing, and appointments
Communicate clearly with field technicians to ensure seamless service
Troubleshoot minor customer issues and document all interactions
Follow up after appointments to ensure satisfaction and gather feedback
Assist with administrative tasks such as data entry and invoicing
Resolve escalated customer concerns with patience and a problem-solving mindset
What You Bring:
Prior customer service experience, especially in a fast-paced or service-driven industry
Strong communication and multitasking skills
A calm, confident approach to problem-solving
Basic computer skills and comfort using CRM tools and Microsoft Office
A positive attitude and eagerness to learn
High school diploma or equivalent
Bonus: familiarity with home services like HVAC, plumbing, or electrical
Why You’ll Love Working With Us:
We live our values. Legendary Service and Legendary Care guide every interaction.
Pay that reflects your effort. $18–$24/hour + performance-based pay.
Benefits you’ll actually use. Medical, dental, and vision—including fully employer-paid options.
Plan for your future. 401(k) with company match.
Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
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