ServiceNow Tech Lead
Compunnel Inc.
Job Summary
As a ServiceNow Tech Lead, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Expert proficiency in ServiceNow Flow Designer is required. Advanced level of proficiency in ServiceNow Configuration Management Database (CMDB) is recommended. IT Service Management (ITSM) at Expert proficiency, ServiceNow Data Sources and Integrations at Advanced proficiency, and ServiceNow at Expert proficiency are suggested skills.
Key Responsibilities
Governance and change control for enhancements
Interface with domain architects
Discuss & capture requirements with platform & product owner
Analyze requirements
Recommend solution options
Perform FSD reviews
Impact assessments
Coordinate development with scrum team
Understanding of ServiceNow data model, tables, workflows
Experience with TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
Develop innovative solutions using ServiceNow Flow Designer to streamline business processes.
Collaborate with cross-functional teams to integrate ServiceNow Configuration Management Database for efficient data management.
Lead training sessions for team members on IT Service Management best practices.
Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance.
Required Qualifications
Expert proficiency in ServiceNow Flow Designer
Understanding of ServiceNow data model, tables, workflows
Experience with TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
Preferred Qualifications
Advanced level of proficiency in ServiceNow Configuration Management Database (CMDB)
IT Service Management (ITSM) at Expert proficiency
ServiceNow Data Sources and Integrations at Advanced proficiency
ServiceNow at Expert proficiency
Certifications
Certified CSA
Certified CAD
Certified CIS
CTA and / or CMA a plus
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