Remote Help Desk Specialist: IAM, SSO & Cloud Support

SOS International

Remote job

SOSi is seeking a Help Desk Representative to support DoD mission requirements by managing global authentication, IAM, SSO, MFA, and access control policies. You will develop SLAs, coordinate ITSM ticket workflows on platforms such as ServiceNow or JIRA, and deliver performance metrics to ensure SLA adherence. The role emphasizes resolving Tier 1/2 tickets, provisioning devices, and maintaining IT asset tracking while enabling real-time interoperability and secure access for a DoD customer. #J-18808-Ljbffr SOS International

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Vacancy posted 3 hours ago

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