Senior Change Manager

Senior Change Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Change Manager to join our team in Ottawa, Ontario, Canada.

Job Responsibilities:

• Analysis and development of business "critical success factors", architecture requirements design, process development, process mapping, and training.
• Lead functional staff to define business strategy and processes in support of transformation and change management activities.
• Support projects in capturing impact of changes on clients and workforce.
• Engage and enable the organization to implement solutions by providing practical and actionable tools and templates.
• Participate in change impact analysis and change management activities.
• Work with the target community to ensure alignment, correct skills and experience to enable the change.
• Coordinate development of training and coordination with stakeholders.
• Assist client in planning and implementing the change.
• Develop evaluation frameworks and monitor and evaluate performance once change has been implemented.
• Create presentations and presents to various stakeholders and facilitate meetings and discussions.
• Conducting change readiness assessments and providing recommendations to clients for addressing pain points.
• Developing communications products to further change management requirements and adapting those materials to diverse audiences.
• Facilitating stakeholder discussions, identifying business processes improvements and successfully implementing the improvements.
• Managing client expectations, providing consultative advice, guidance and coaching, and developing consensus.
• Conducting performance monitoring of change management activities.

Mandatory Qualifications:

• Must have 10+ years of experience within the last 12 years working as a Change Management Consultant/ Change Manager.
• Must have 5+ years of experience within the past 10 years managing change management activities for IT projects within an environment with at least three different types of user groups (e.g. departmental, non-government, individual citizens, other government departments, agencies).
• Must have 5+ years of experience, in the last 10 years, working for a Federal or Provincial Government Department/Agency.
• Must have 2+ years of experience conducting Organizational Change Management activities in support of an ITSM Tool implementation or upgrade project, working with BMC software/tools/ applications/solutions/products.
• Must have 1+ years of experience utilizing GCdocs (the GC's preferred Electronic Document and Records Management Solution).
• Must hold a professional accreditation in Change Management (e.g. (Association of Change Management Professionals (ACMP) Certified Change Management Professional, Change Management Institute (CMI) Accredited Change Manager (Foundation or Master level)]; or has attended a Qualified Education Provider program in Change Management (as defined by ACMP) or a CMI endorsed course with a minimum of twenty hours of instruction (e.g. Prosci Change Management).
• Must hold a Canadian Federal Clearance at the Secret level.

About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.