Intake Specialist

Intake SpecialistImmediate need for a talented Intake Specialist. This is a 06+months contract opportunity with long-term potential and is located in Durham, NC (Onsite).Key Responsibilities:Process a variety of requests, inquiries, and transactions via phone, email, fax, and mailReview requests to ensure accuracySupport internal & external customers via phone or emailDocument all pertinent information related to the call/inquiry, attaching supporting information as applicable, and route to the appropriate area for follow-up if unable to resolveGather and analyze data to provide feedback to Team Leads on employee development needs and/or specific providers requiring education on prior approval or pre-certification processScreen inquiries to determine if authorization is requiredVerify member benefits and eligibility and/or provider setupMaintain and update Service Requests and research incorrect or missing informationTriage and assign all incoming inquiries in a timely, efficient manner throughout the day to appropriate staffPerform Peer Audits monthly as requiredProvide clinical review outcome notification to members and providers (verbal and written)Key Requirements and Technology Experience:High school diploma or GED3+ years of experience in a related fieldPrior authorization experienceKnowledge of health insurance and pharmacyOur client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions.