Marketing Communications Specialist

Job Description:

• Writing user-facing communications about IT and enterprise technology initiatives, including new launches of information systems, improvements to business technologies, feature changes and version updates.
• Working with internal communications teams to align IT communications strategies with general internal communication strategies and to ensure a cross-functional match.
• Responding to critical IT incidents by developing communication strategies for urgent events and alerts.
• Creating templates and strategies for planning of IT communication activities and working across all IT teams to ensure adherence to these standards.
• Writing on behalf of executives and managers to communicate in their voice and ensure they are presented in a way consistent with their position.
• PR contributing to projects meant to improve the experience of using IT systems in the company, including analyzing the current experience of using these systems.
• Providing UI/UX oversight and input to IT projects to ensure they meet the standards of the user experience expected from the department.
• Providing graphic design and HTML services to web and application initiatives inside IT to ensure a clean and consistent look and feel for all IT services and applications.
• Writing support articles and UX articles to develop user knowledge about business information systems used at the company.
• Publishing these articles on internal SharePoint online sites and designing the articles to align with internal communication standards.
• Developing training materials for IT systems used inside the company and delivering training sessions to users of IT systems.
• This position supports the IT Communications team and is responsible for developing and managing communication content across various channels, including:
  
  • Employee-facing and IT-facing communications
  • Email communications and distribution lists
  • Articles, FAQs, forms, and internal content
  • SharePoint Online page updates and maintenance
  • Presentations and communication materials
  • Communication planning for project rollouts and change management initiatives
  • Use of AI tools such as Microsoft Copilot to support communication activities

Qualifications

• Strong content creation and content management experience
• Excellent written and verbal communication skills
• Experience developing communication plans and campaigns
• Ability to collaborate effectively within a team and across multiple IT groups
• Creativity in developing communication strategies and engagement campaigns
• Experience supporting an IT organization or IT communications function is preferred.
• Industry experience is flexible; candidates from healthcare, learning & development, or other industries will be considered.
• Candidates should be able to translate technical concepts into user-friendly communications.
• Experience with SharePoint Online is desirable.
• Basic HTML knowledge is considered a plus for maintaining web content.
• Ideal candidates will have approximately 2-5 years of relevant communications experience.
• Writing samples or portfolio examples when available.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.