Answering Service Agent/Dispatcher - Third Shift

Job Description

Job Description

Requirements/Qualifications:

Minimum Qualifications: (Knowledge, Skills, and Abilities):

• High school diploma or equivalent.
• One year of customer service or call center experience preferred.
• Knowledge of computer usage and keyboarding, preferably in Microsoft Windows and Word environments.
• Ability to type at a minimum of 35 WPM.
• Ability to handle confidential and sensitive information.
• Strong written communication skills.
• Excellent verbal communication skills.
• Ability to multitask efficiently, manage time, and remain organized.

Operator:

As an operator our duties will include courteously greeting callers, determining the reason for the call, answering questions, or directing their request to the appropriate department and or individual. Empathy, kindness, and professionalism is a must.

Dispatcher:

A minimum of one year of customer service experience is preferred. This position is a step above the Operator role and requires a strong understanding of our operating system, accounts, and daily procedures. Dispatchers should have excellent communication, organization, and problem-solving skills.

Benefits:

• We offer a friendly and professional work environment along with Medical, Dental and Vision Insurance.
• We also offer 401K plan after one year of employment.
• Vacation and Personal Days after one year of employment.
• Flexible scheduling.

Hiring Needs:

We are currently hiring for third-shift positions. Candidates must be available to work one weekend day each week, with one weekday off in return. Team members are also scheduled to work every other holiday; with holiday pay provided for holidays worked.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand, sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Come be part of our team!