Remote Customer Advocate

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily. Key responsibilities Provide support and guidance to members regarding healthcare-related questions and benefits Navigate multiple systems in real-time to ensure accurate documentation and process compliance Maintain a structured and empathetic approach in all customer interactions Required qualifications High School Diploma (Associate degree preferred) Experience handling complex or sensitive customer interactions Proficiency in Microsoft Word, Excel, Outlook, and Teams Ability to navigate multiple systems simultaneously Commitment to a structured and fast-paced work environment