Deputy Director- 911

Livingston County was named a 2025 Top Workplace by the Detroit Free Press! Based solely on employee feedback, the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments, 6 elected offices, and 3 Courts, Livingston County's top priority is providing effective and efficient services that improve the quality of life for all of our residents.

Position Summary:

Under the supervision of the Director of 911, the Deputy Director of 911 is responsible for serving as the principal advisor and second in command to the Director on all issues pertaining to 911 Central Dispatch. Assists the Director in the execution of authority and responsibilities in the areas of executive leadership, managerial and organizational effectiveness, fiscal planning, budgeting, auditing, human resources development, public service, and communication. The Deputy Director of 911 possesses the full authority of the Director on all issues pertaining to 911 Central Dispatch when the Director is absent.

Benefits:

• Retirement plan includes a 401a with up to 8% employer contribution
• Comprehensive Medical, Pharmacy, Dental & Vision
• Optional HSA with an employer match
• Optional Voluntary 457 Deferred Compensation plan
• Short-term & Long-term disability & Basic Life & AD&D insurance
• Health & Dependent Flexible Spending Accounts
• Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over
• Tuition Reimbursement
• Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
• Voluntary benefits such as Pet Insurance, Accident, Critical Illness, Hospital & Whole Life policies
• Employee assistance program

*Pro-rated based on DOH

Pay Rate Information:

The Deputy Director of 911 position is a non-union, exempt position and starting salary is $98,995/yr . This position is eligible for step pay increases within our Non-Union Grade 13S Wage Scale . Top end of the current wage scale for this position is $125,404/yr .

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

1. Acts on behalf of the Director and is authorized in the event of absence or vacancy to ensure continued execution of the Director's responsibilities.
2. Assigns or delegates responsibility for assignment of work directs personnel, evaluate the performance of all employees, and assures necessary training and professional development. Takes disciplinary action according to established procedures.
3. Oversees the hiring process of all central dispatch personnel including interviews, background checks, and selection of new hires.
4. Assists and coordinates with the Director in evaluating department operations, staffing levels, facilities, and equipment. Analyzes budgetary and resource needs and make recommendations for improvement. Monitors operational costs and makes recommendations for increasing efficiency.
5. In cooperation with the Director, plans and guides building and capital improvement projects.
6. Reviews and/or develops various reports including, but not limited to department operations, monitoring compliance with applicable laws, rules, and regulations, researching current trends in 911 services, and utilizing statistical data to analyze staffing levels to ensure the department is meeting the demands on the 911 center. Researches and completes special projects and reports for the Director on department operations and programs, future needs, financial grants, and other areas as requested.
7. Coordinates the selection, maintenance, and repair of current and future department equipment and technology and maintains an inventory of related equipment.
8. Assists the Director in negotiating and monitoring service and repair contracts.
9. In conjunction with the Emergency Manager, oversees the implementation of emergency preparedness and terrorism response plan and related emergency operations. Serves as the primary emergency operations center command team member in the event of a disaster.
10. Leads the department in the initial and continuing accreditation process.
11. In conjunction with the Director, administers the labor agreement and may serve as a member of the management collective bargaining team.
12. Designated as the HIPAA and compliance official and information security official.
13. Participates in community and other government organizations to promote the department's image and programs and to coordinate related services. Collaborates with local officials, public safety officials, advisory boards, and committees.
14. Keeps abreast of legislative and regulatory developments, new administrative techniques, and current issues through continued education and professional growth. Attends conferences, workshops, and seminars as appropriate.
15. Performs other duties as directed.

Required Knowledge, Skills, Abilities and Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Bachelor's Degree in communications, public safety, emergency management, or a related field and five years of progressively more responsible experience in police, fire, or EMS dispatch including prior supervisory experience.
• The County, at its discretion, may consider an alternative combination of formal education and work experience.
• Emergency Medical Dispatcher (EMD) certification.
• Michigan Professional Emergency Manager (PEM) certification and Emergency Number Professional (ENP) preferred within two years of hire.
• Michigan Vehicle Operator's License.
• Thorough knowledge of the professional public management techniques involved in budgeting, personnel administration and resource management, and the ability to identify and implement new best practices.
• Thorough knowledge of the principles and practices of emergency management and managing emergency dispatch call centers.
• Considerable knowledge of applicable telecommunications systems and trends in providing 911 services, 911 surcharge fund allocation, human behavior and performance in emergency situations, maintaining accurate and detailed records, and applicable local, state and federal laws, rules and regulations.
• Skill in assembling and analyzing data and preparing comprehensive and accurate reports.
• Skill in effectively communicating ideas and concepts orally and in writing.
• Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public.
• Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
• Skill in the use of office equipment and technology, including Microsoft Suite applications, database entry and maintenance, and dispatch communication software.
• Ability to attend meetings scheduled at times other than normal business hours.
• Ability to respond to emergencies or service needs on a 24-hour basis.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for office employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.