IT Manager

Ensure the stability, functionality, and effectiveness of Pinnacles overall Core IT Support, Infrastructure, & Internal Applications Job Duties Serve as the technical escalation for all Pinnacle IT team members Infrastructure Manage and maintains Pinnacle's Servers, Storage, Switching, Routing, Firewalls, Security and Cloud Technology Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions. Define Pinnacle's backup and recovery strategy Service Desk Ensure team provides constant support to customers with the appropriate level of urgency when resolving issues to ensure 100% customer satisfaction Applications Ensure team provides constant support to customers with the appropriate level of urgency when resolving issues to ensure 100% customer satisfaction Provide app specialist guidance on projects Accountabilities Ensure the stability, functionality, and effectiveness of Pinnacles overall Core IT Support, Infrastructure, & Internal Applications IT Customer Service Cyber Security Required Qualifications Lead a team Know when the team is going off the rails and course-correct the team. Familiar with Industry technology best practices (with a focus on reliability and technology). Proven ability to partner with and coach others, manage projects and change management activities, and support the implementation and evaluation of improvements resulting in real, positive, quantified impacts Proven ability to work as part of a high-functioning team in a fast-paced, dynamic environment while maintaining focus on priority activities Excellent written and verbal communication skills including the ability to drive cross-functional alignment and buy-in Understanding and experience with: Windows Server LAN/WAN(Meraki/Fortinet) Backup/Recovery PowerShell AzureStorage 3Par/Nimble VMWare Direct Reports There are direct report to this role #J-18808-Ljbffr Pinnacle