Sr. Desktop Support Technician - Locals Only - 100 % Onsite

Job Description

Job Description

Sr. Desktop Technician Engineer

Location - 100 % Onsite - Atlanta, GA

Location : Long term Ongoing with no end date

 

Compensation*

Rate : $35/hr on $40/hr on W2

 

*This is the targeted compensation range for this role per hour. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

 

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k)

 

 

Job Summary: The Senior Desktop Technician is responsible for providing advanced technical support and maintenance for desktop systems, software, and peripherals. This role involves troubleshooting complex issues, performing installations and upgrades, and ensuring optimal performance of desktop environments.

 

Key Responsibilities:

• Technical Support: Provide advanced troubleshooting and support for desktop systems, including hardware, software, and peripherals.
• Installation and Configuration: Perform installations, configurations, and upgrades of desktop systems and software.
• Maintenance: Conduct regular maintenance and updates to ensure system stability and security.
• Documentation: Maintain accurate records of support activities, including issue resolution and system changes.
• Customer Service: Deliver exceptional customer service, addressing user concerns and providing timely solutions.
• Training: Assist in training users on new systems and software.
• Collaboration: Work closely with other IT team members to resolve complex issues and improve system performance.

 

• Qualifications:
• Education: Minimum of an Associate’s degree in Computer Science or a related field, with a preference for candidates holding a Bachelor's degree.
• Experience: Minimum of 5 years of experience in desktop support, with at least 3 year of experience in executive or VIP support.
• Skills: Proficiency in Windows and macOS operating systems, network and server administration, and knowledge of common computer hardware and peripherals.
• Soft Skills:
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: Strong customer service orientation, with a focus on understanding and meeting user needs.
• Problem-Solving: Exceptional problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Attention to Detail: High level of attention to detail, ensuring accuracy in all support activities.
• Teamwork: Ability to work collaboratively with team members and other departments.
• Adaptability: Flexibility to adapt to changing priorities and technologies.
• Empathy: Demonstrated empathy and patience when dealing with user concerns and issues.
• Leadership: Proven leadership skills, including the ability to motivate and guide team members, drive process improvements, and contribute to strategic planning.

 

 

 

 

 

"Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."

Company Description

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations.

Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions.

Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.

Company Description

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations. \r\n\r\nOur expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions. \r\n\r\nZillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.