Senior Manager of Learning Strategy & Governance

Senior Manager of Learning Strategy & Governance

Human Resources Department

Washington, DC, Boston, NY, LA, or Palo Alto

MUST HAVE-AMLAW or equivalent Professional services experience

Summary: The Senior Manager of Learning Strategy & Governance will be responsible for building and delivering a best-in-class training program for the firm’s business professionals. The firm is investing in the development of a robust, scalable learning program that supports performance, professional development, and consistent service excellence across departments

Qualifications:

• Minimum of three years of relevant management experience in training, learning and development, talent development, HR, or a related function (professional services environment preferred).
• Demonstrated ability to build and scale training programs—from needs assessment through design, delivery, and measurement.
• Strong facilitation and presentation skills with the ability to engage diverse audiences at multiple levels.
• Experience developing learning content and materials (e-learning, job aids, facilitator guides, communications).
• Ability to manage multiple initiatives and stakeholders simultaneously while meeting deadlines and maintaining high quality.
• Excellent writing, editing, and interpersonal skills; proven ability to influence and collaborate across departments.
• Proficiency with Microsoft Office; proven ability to learn and administer learning platforms (LMS/e-learning tools).
• Experience establishing and administering LMS governance, including content standards, role-based access, reporting, change management, and cross-functional decision-making.
• Establish a clearly defined, enterprise approved set of LMS requirements that represent the needs of key business stakeholders.
• Complete a structured, requirements driven evaluation process that produces a single recommended LMS platform.
• A highly organized and self-directed approach to work with the ability to manage multiple projects simultaneously. Impeccable attention to detail.
• Strong analytical and problem-solving skills.
• An undergraduate degree required.

Duties and Responsibilities:

• Design, launch, and continuously improve a firmwide training strategy and curriculum for business professionals (e.g., onboarding, core skills, management/leadership, and role-specific learning paths).
• Conduct needs assessments using stakeholder input, performance/evaluation insights, employee feedback, and engagement/experience survey results to prioritize learning initiatives.
• Develop and deliver engaging training experiences using blended formats (live virtual, in-person workshops, e-learning, and facilitated discussion guides), with an emphasis on practical application and reinforcement.
• Partner with HR leadership, department chiefs, and subject-matter experts to create content that reflects firm priorities, standards, and culture.
• Manage relationships with external vendors and learning platforms; evaluate content quality, utilization, and ROI; recommend improvements or new solutions as needed.
• Create implementation plans, communications, and facilitator materials to support adoption across offices/departments.
• Measure program effectiveness using participation, feedback, learning outcomes, and business impact metrics; provide regular updates and recommendations to leadership.
• Maintain program documentation, calendars, and learning resources; ensure a consistent learner experience and high-quality execution.
• Monitor current trends and best practices in training and professional development - implement new innovations, as appropriate, to ensure the firm’s efforts are innovative and cutting edge.
• Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.
• Owns this policy; chairs governance; sets standards; approves onboarding and delegated administration; keeps the roadmap and decision log; monitors results.
• Partner with HRIS, IT Business Applications, Cybersecurity, Privacy, Compliance, Records, CLE, Professional Development, DE&I, Library, and other stakeholders on configuration, integrations, security, technical support, required training, reporting, and audit readiness.
• Lead review of significant, major, and emergency LMS changes, ensuring appropriate impact assessment, testing, communications, approvals, documentation, and post-implementation review.
• Coordinate LMS compliance, audit, and records activities, including reliable completion and administration records, traceable learner-record corrections, and documented exceptions with end and review dates.

Status: Exempt Reports To: Senior Director of Human Resources Workplace Type: Hybrid DC (Monday – Thursday in office) Salary range of $159,000 - $195,000 dependent on candidate experience.