Service Superintendent

Service Superintendent

Established in 1946, Fountain Services, LLC has been a trusted leader in the electrical contracting industry for over 75 years. With offices across North and South Carolina, we specialize in residential, commercial, and industrial electrical services.

Our mission is to empower employees through ongoing training, career development, and a culture of integrity, accountability, and mutual respect. We don't just build electrical systems we build careers.

Why Join Fountain Services?

• Career Growth : We offer a North Carolina-accredited and Registered Apprenticeship Program. Employees have access to leadership training, including Foreman and Superintendent Academies, and clear pathways for advancement. Tuition reimbursement and bi-annual performance reviews support long-term development.
• Supportive Culture : We foster a work environment that values well-being, professional respect, and collaborative leadership.
• Community Engagement : Our company is actively involved in local communities. We sponsor youth sports programs, nonprofits, and support civic organizations through economic and workforce development boards.
• Benefits :
  • Competitive wages with performance-based bonuses and opportunities for promotion
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid holidays and paid time off
  • Tuition reimbursement and continued education opportunities
  • Leadership development programs
  • Employee Assistance Program (EAP)
  • Company-sponsored events and team-building activities

Your Role: Service Superintendent

The Service Superintendent is responsible for overseeing the repair, maintenance, and installation of industrial, commercial, and residential electrical systems across multiple locations or projects.

Key Responsibilities

• Managing, mentoring, and supervising service technicians and junior leaders within the department.
• Advanced troubleshooting and problem-solving in complex scenarios, ensuring the highest standards of service delivery.
• Ensuring customer satisfaction and maintaining strong relationships with clients across all regions.
• Overseeing the management of service contracts, work orders, change orders, and billings.
• Coordinating daily, weekly, and/or monthly reporting as required by senior leadership.
• Supporting the company's commercial construction operations as needed and ensuring seamless integration with service operations.
• Promoting the company's visibility and positive image within the community and industry.
• Leading the development and implementation of training programs for service technicians, fostering a culture of continuous improvement.
• Ensuring adherence to safety standards and regulatory requirements across all service operations.
• Performing additional duties as assigned by senior management.

Minimum Requirements

• 10+ years in the electrical service field, including commercial/industrial maintenance or service.
• 5+ years in a leadership or supervisory role, preferably overseeing multiple projects or teams.
• Experience in related fields such as HVAC, plumbing, lighting/appliance repair, and low voltage or telecommunication installations is highly valued.

Portfolio

We deliver some of the highest-value and most complex electrical projects in the region. Examples of our work include:

• Charlotte Spectrum Center Charlotte, NC $34 million
• Kimpton Hotel Arras Asheville, NC $7.7 million
• Appalachian State University Residence Halls Boone, NC $22 million
• Greenville Drive Stadium Greenville, SC $3 million
• Ballantyne Reimagined Stream Park and The Amp Charlotte, NC $3.7 million

Our Four Keys to Success

All employees at Fountain Services, from apprentices to project managers, commit to:

1. Show up every day on time
2. Appreciate instruction from leaders
3. Let your work ethic speak for you
4. Retain knowledge

We are looking for professionals who want to build a long-term career with a company that values growth, integrity, and high performance. If that sounds like you, we want to hear from you.