Learning Experience Architect

Are you a natural communicator who loves helping others learn, grow, and succeed? Do you have a talent for breaking down big ideas into simple, actionable steps? Are you equal parts team player, problem solver, and creative thinker?

LV Collective is looking for a Training & Development Coordinator to help create and deliver engaging learning experiences for our corporate and on-site teams.

In this role, you’ll help shape the tools, resources, training programs, and onboarding experiences that equip LV team members to succeed. You’ll turn processes, systems, and subject-matter expertise into clear, useful, and engaging learning materials—from videos and step-by-step guides to live workshops and role-specific onboarding plans.

You’ll collaborate with teams across the company to understand learning needs, organize knowledge, support training rollouts, improve process documentation, and make information easy to understand and apply. This is a great opportunity for someone who loves training, systems, design, collaboration, and bringing ideas to life.

The right person is friendly, organized, curious, comfortable speaking in front of a group, and excited to learn. You take initiative, welcome feedback, follow through, and enjoy turning ideas into practical resources that help teams succeed.

Job Responsibilities

Training Content & Development

• Create training materials and learning resources for LV Collective’s corporate and on-site teams, including presentations, guides, checklists, graphics, scripts, videos, and step-by-step resources.
• Translate processes, systems, and subject-matter expertise into clear, practical learning content that is easy for team members to understand and apply.
• Assist with filming, editing, captioning, transcribing, and organizing training videos and digital learning content.
• Develop visual and written resources that support training across leasing, operations, systems, accounting, facilities, and other areas of the business.
• Ensure training materials are accurate, engaging, consistently branded, and easy for team members to navigate.
• Partner with subject-matter experts to review and update training content as processes and business needs evolve.

Learning Management System & Training Administration

• Build, upload, organize, and maintain courses and resources within LV Collective’s Learning Management System.
• Assign training content, monitor course completion, and assist team members with basic LMS questions.
• Keep LMS content organized and current as processes, systems, and training needs evolve.
• Assist with testing new training content, resources, and learning experiences before broader rollout.
• Maintain organized training files, templates, attendance records, and resource libraries.

SOP Documentation & Process Improvement

• Assist with reviewing, organizing, formatting, and updating standard operating procedures across LV Collective.
• Partner with department leaders and subject-matter experts to document workflows, processes, and best practices in a clear and consistent format.
• Help identify outdated, incomplete, or conflicting SOPs and coordinate revisions with the appropriate team members.
• Ensure updates to SOPs are reflected in related training materials, onboarding resources, and LMS content.
• Maintain organized records and version control for approved procedures and process documentation.
• Look for opportunities to simplify documentation and make processes easier for team members to understand and follow.

Training Facilitation & Onboarding

• Facilitate virtual and in-person training sessions, workshops, onboarding sessions, and group learning activities.
• Support the Manager of Training and Talent Development with the preparation and delivery of company-wide training initiatives.
• Create engaging training experiences using discussion, demonstrations, activities, scenarios, and knowledge checks.
• Develop role-specific onboarding materials, checklists, and learning plans to help new team members ramp up quickly and confidently.
• Coordinate training logistics, including schedules, invitations, materials, attendance, technology, and follow-up communication.
• Travel to LV Collective properties to support onboarding, system rollouts, and in-person training sessions as needed.

Cross-Functional Training & Continuous Improvement

• Partner with corporate departments and on-site teams to understand training needs and identify opportunities for additional learning support.
• Help corporate team members organize and translate department knowledge into clear, effective training materials.
• Support the rollout of new tools, systems, policies, and processes by creating and coordinating supporting training resources.
• Gather feedback from training participants and team leaders to identify opportunities to improve learning materials and experiences.
• Review training participation, completion trends, common questions, and performance feedback to help identify potential training gaps.
• Stay current on learning and development trends and look for creative ways to make training more engaging, useful, and scalable.

Other

• Assist with other duties and special projects as assigned.
• Ability to work late or on weekends may be required.

Requirements

Education & Experience

• Bachelor’s degree in Communications, Education, Marketing, Business, Human Resources, Organizational Development, or a related field.
• 1-2 years of on-site property management experience in a management role.
• Experience with leasing, resident experience, operations, or team training in student housing or multifamily property management preferred.
• Strong writing, editing, and presentation skills.
• Strong public-speaking skills with a warm, engaging, and approachable presence.
• Proficiency in Microsoft Office.
• Ability to learn new technology platforms quickly and explain processes in a clear, approachable way.
• Comfortable facilitating both virtual and in-person learning sessions.
• Ability to travel to LV Collective properties for training and onboarding as needed.

Business Skills

• Can-do attitude; willing to work outside your job description.
• Lifelong learner and able to identify new learning opportunities.
• Self-starter with strong time management skills and attention to detail.
• Able to prioritize multiple projects, meet deadlines, and ask for direction when needed.
• Excellent written and verbal communication skills.
• Strong collaboration and relationship-building skills.
• Comfortable receiving and applying constructive feedback.
• Resourceful problem solver who takes initiative and follows through.
• Flexible and able to adapt as priorities, systems, and business needs evolve.
• Highly organized, dependable, and committed to producing quality work.

Bonus Points if...

• You have previous experience in training, tutoring, teaching, coaching, facilitation, or new-hire onboarding.
• You have experience working with a Learning Management System.
• You have property management, student housing, multifamily, leasing, or sales experience.
• You’ve written or produced instructional content such as presentations, videos, scripts, tutorials, or process guides.
• You have experience creating visual resources in Canva.
• You have basic video editing experience.
• You have experience with HubSpot, Heymarket, Entrata, Zendesk, or similar business platforms.