Parking Attendant, Bojangles Entertainment Complex

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Parking Attendant provides customer service to patrons and facilitates the flow of traffic through the gate by performing the following duties listed below.

Job Responsibilities 

1. Essential Job Duties

• Provides directions to customers for various locations in the city.
• Resolves customer complaints independently or with the aid of a supervisor.
• Provides quality customer service to patrons.
• Maintains a professional appearance.
• Any other duties that may be assigned by the supervisor.
• Assists patrons with accessible parking locations and needs.
• Directs patrons to designated parking spaces/locations within lot.
• Coordinates with off-duty police traffic management to assist when needed 
• Responsible for placement of cones and other traffic devices in locations as designated for traffic control by Parking Manager.

1. Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.

1. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures. 

Scope of Responsibility

• This job has no budgetary responsibilities. 

Supervisory Responsibility

• This job has no supervisory responsibilities. 

Education and Experience

• A High School Diploma or GED equivalent and a minimum of 1 year related work experience or equivalent combination of education and experience. 

Physical Demands

• The employee must regularly lift and /or move up to 25 pounds.
• While performing the duties of this job, the employee is frequently required to stand and walk.
• Must be able to work a flexible schedule which may consist of nights, weekends and/or holidays. Must be able to work outside in the elements for extended periods of time. 

Work Environment

• Must be able to work outside in the elements for extended periods of time. 
• Days, nights, weekends (Saturday & Sunday), and holidays.
• The noise level in the work environment will vary depending on scheduled event.

Travel Required

• This job has no travel requirements.

What We Offer

• CRVA University 
• Employee Assistance Programs
• Employee 1st Culture
• CORE Values

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.